Pearl Abyss

Purpose

① These terms and conditions set out the basic rules pertaining to the relationship between the Pearl Abyss Corp. and its affiliated and subsidiary companies (hereinafter “Pearl Abyss” or the “Company”) and the Member use of the services provided (the services pertaining to the Pearl Abyss account, official website services, and the like hereinafter referred to as “Service”).

 

Right to Revise Terms 

① The Company may amend these Terms of Service to the extent that it does not violate the relevant laws and regulations.

② In the event that the Company amends or revises the agreement, it must specify the date of revision and reasons for revision. A notice regarding the amendment must be made 7 days prior to the actual implementation of the amendment. Members that view the page will be directed to the previous revision until the new revision is applied. However, in the event that there is a large change, the Company must notify its Members 30 days in advance and send an electronic mail to its Members outlining the reasons for amendment and the implementation date. Also, in the event the Member cannot be reached, there will be a notice posted on the website.

③ If the Company has amended the terms of service, the Company must check whether its Members have received and agreed to the revised Terms of Service. If a Member abstains from either accepting or rejecting the amended Terms of Service until the effective date, the Company will acknowledge that the Member agreed to the amended Terms of Service.

④ If a Member does not agree to the amended Terms of Service, the Company or Member may terminate the service agreement.

 

Ruling Rules

① The Company may have separate Terms and conditions and Operating Policies ('Operational Policies, etc.') for services, and if the contents differ from these terms and conditions, the separate Terms and conditions and Operational Policy etc. shall prevail.

② Any matters not expressly stated in these terms and conditions shall be governed by the relevant laws and regulations.

 

Paid Contents and Cash Policy

① Detailed information regarding the Company’s paid contents and cash services can be found in each of its respective game’s terms of service.

 

Registration Procedure

① The person who intends to use the website service provided by the Company shall follow the process provided on the official website.

② The Member shall provide all the information required by the Company when applying for the service.

③ The Members shall enter their actual information when filling out the application form. In the event that the Member falsely records their identification information or steals another person's name, the Member shall not claim the Member's rights under this Agreement, and the Company may cancel or terminate the service contract.

④ Minors by the law of each nation, who apply for registration to use the services are considered to have earned the consent of their legal representative. Minors must check the Terms of Service with their legal representative, and the legal representative must be well-informed of the Terms of Service. The legal representative is held fully responsible for the minor’s use of services.

⑤ The Company will not be responsible for any disadvantages that occur when it is found out that a minor pretended to be an adult.

 

Registration Agreement and Limitations

① The Company will approve the use of services of the Member as long as the information entered during the registration process are true.

② The Company reserves the right to reject the Member’s use of Services, or revoke the use of Services if they were approved previously, if one of the following pertains to the Member.

1. Violated a clause in the “Registration Procedure” article above

2. Registered with the purpose of violating actions restricted by relevant laws

3. Children that registered without the approval of or were not approved by their legal representative

4. Inappropriate use of payment method or when payment method error occurs while using the Service

5. Members that are registering after being restricted for violating any of the terms of service for any of the games

6. When the Company cannot approve due to reasons outside of what is listed above

③ The Company can withhold approval as long as any one of the following is true.

1. The Company does not have the capacity in the system or is experiencing technical issues

2. There is an issue with the Service

3. When the Company cannot approve due to reasons outside of what is listed above

 

Member Account and Password

① The Company grants an account to its Members with a combination of letters, numbers or special characters selected by the Member for the Member’s convenience, such as to protect the Member’s information and to instruct the use of the game services.

② Based on the account information, the Company manages Members including providing all available services.

③ Members must exercise due diligence in managing their own account information. Members are liable for any damages incurred for the Member’s failure to manage his or her account information.

④ Members are responsible for managing their password. A Member is free to change his or her password for security reasons or concerns. However, if requested by the Company, the Member must authenticate himself/herself or submit the identification document requested from the Company.

⑤ Members are encouraged and reminded to change their password on a regular basis. Also, the Company may require Members to change their password for security purposes, such as to protect account information or for urgent matters. Members must change the password at the first access after Company’s request.

⑥ Members must notify the Company of any changes in the account information submitted to the Company by online revision or e-mail, etc. The Company shall not be liable for any disadvantage caused by incorrect information of which the Company was not informed.

⑦ Members may not be required changes to the approved accounts during the game services use period. However, Members must take necessary action if asked by the Company to change the account detail for the following reasons:

1. A situation where a change in account detail is required in order for the Company to more services efficiently to its Member.

2. A situation where Company’s game service and operations are integrated.

3. A situation where the account details need to be changed in accordance with relevant laws or corporate policies.

⑧ When asked to provide information to the Company in accordance with the Terms of Service, the Member shall not provide any fraudulent information.

 

Protection and Management of Personal Information

① The Company is committed to protecting your personal information to the standard set by relevant laws. Regarding the protection and use of Members’ personal information, the relevant laws and the Privacy Policy of the Company shall apply.

② The Company's Privacy Policy does not apply to links to third-party services in the official website and each game services, excluding certain services provided separately.

③ The Company is not liable for the leak of any information, including the Members’ account information, if it was caused by the Members’ negligence.

 

Termination of the Terms of Service

① Members can withdraw from the Use of Service Agreement at any time by terminating the following the account deletion process (hereinafter “Account Deletion”).

② The Company reserves the right to solicit the Member for identity confirmation when the Member applies for Account Deletion. The application will be processed accordingly following relevant processes and laws once the Member confirms their identity.

③ The Member’s personal information will be deleted excluding the information the Company is required to store according to the Privacy Policy and relevant laws.

④ The Company reserves the right to reject any Members from re-registering for Services after Account Deletion if the Company sees the need to do so.

⑤ Each of the game services will also be terminated once the Company and Member’s Use of Service Agreement has been terminated. The Company is not liable for the Member being restricted from the game services, unable to use the various currencies, game data, refund, withdraw, and various other drawbacks.

 

Termination and Deactivation of Membership

① Although the Company does its best to provide Services in a stable manner, it is necessary to discontinue all or part of the Services if there are substantial operational reasons such as maintenance inspection, replacement or failure of information and communication facilities, such as computers and servers, and communication disruptions.

② On the other hand, the Company can modify, change or terminate all or part of its service if there is a significant need to operate or improve its Services. No separate compensation will be made if any or all of the free Services are modified, changed, or terminated.

③ In addition, if it is predictable, It will be notified in advance via the official website. If it is unpredictable or outside the Company's control, the Services can be terminated immediately without prior notice.

 

Use of the Official Website Service 

① Text, document, picture, voice, video, or any combination of these are called postings. Making postings is a Service available only to Members who have completed Membership by agreeing to these terms and conditions.

② The website service provided to the Member allows them to create and share postings containing information, ideas, and opinions that correspond to various topics.

 

Posting Regulation

① The Member is responsible for any action that may arise from posting. If a Member is found on the basis of infringement on intellectual property, it may fall under civil or criminal law. The member is responsible for any financial coverage involved.

② The Company values the Member's postings and will make best effort to protect their postings from alteration, damage, or deletion. However, the Company may delete or move postings, or refuse to register postings that fall under any of the categories in the “Prohibited and Restricted Posting Table” without prior notice, and 2 or more restrictions may apply simultaneously. The Company shall not be responsible nor take extra measures for the postings and/or comments deleted due to violation of this Terms of Service.

Prohibited and Restricted Posting Table
1st	Delete  Post/Reply	-
2nd	Delete  Post/Reply	Post Ban  (1 day)
3th	Delete  Post/Reply	Post Ban (7 days)
4th	Delete  Post/Reply	Post Ban (15 days)
5th	Delete  Post/Reply	Post Ban (30 days)
“Offensive Posts” pertain to the following actions: 1. Posting a post that contains the following: - Contains altered information posted by the Company - Contains profanity, lewd content, or websites - Contains materially offensive or defamatory contents to other Members or third parties - Contains offensive content regarding a specific country, ethnicity, region, person, religion, race, gender, disability, etc. - Distributes or is linked to the contents that violate public order and morals - Consists of pornographic materials or is linked to a pornographic website - Damages the reputation or disrupts the business of Company or any other third party - Related to the sale of Member account, game items, virtual assets, etc. - Advertising - Infringes on intellectual property rights such as copyrights of the Company and other third parties - Violates restrictions from any of the game's Terms of Service and Operating Policies - Not in accordance with the posting principles prescribed by the Company or the nature of the forum - Posts or comments with criminal intent 2. Obstructs the operations of the forums: - Posting a large number of posts in a short amount of time - Posting the same content multiple times   ※ Repeatedly posting content that includes personal information of others (personal details, location, contact information, e-mail, etc.), illegal website (gambling, adult, harmful sites, etc.) promotion, or any content prohibited by relevant laws may result in permanent restriction of forum usage. However, depending on the severity of the post's content, immediate permanent restriction of usage may be enforced.   ※ If the same violation is repeatedly committed beyond the maximum standard number of times, the penalty from the last instance may be applied, or a permanent restriction of usage may be enforced. ※ Depending on the severity of the post's content, immediate permanent restriction of usage may be enforced. ※ Posting content that includes personal information of others (personal details, location, contact information, e-mail, etc.) or illegal website (gambling, adult, harmful sites, etc.) promotion may result in permanent restriction of forum usage.

③ Anyone whose legal interests are infringed upon because of the posting, may request the suspension or deletion of the posting according to the relevant laws and procedures established by the customer support. The Company shall take necessary measures in accordance with relevant laws and regulations.

 

Naming Regulation

① The Member must not violate any of the following restrictions when selecting nicknames for the website of each game.

1. Using names that impersonates an operator, an employee, or other related persons of the Company

2. Using or including profanity or slang as or part of a name

3. Using names that contain offensive or defamatory contents to other Members or third parties

4. Using names that contain offensive content regarding a specific country, ethnicity, region, person, religion, race, gender, disability, etc.

5. Using names that violate public order and morals

6. Using names that contain sexual or obscene content

7. Using names that infringe on rights of the Company, other Members or third parties including intellectual property rights, such as copyrights etc. of Company

8. Using names related to the sale of Member account, game items, virtual assets, etc.

9. Using specific characters in a form that is difficult to identify and cause confusion to other Members

10. Using names for advertisement purposes

11. Using names that violate restrictions from other Terms of Service and Operating Policies

12. Using names to avoid the above restrictions by partially changing a word or combining other characters

② Violating any of the above stated restrictions may result in the change or deletion of the name without prior notice. If the violation is serious or repeated, the Company will take the necessary measures in accordance with the relevant Terms of Service and Operating Policies of each game.

③ In addition, the Company shall not take extra measures for the changed name of the Member responsible for such violation.

 

Notice of Restriction and Objection to the Restriction

① The Company reserves the right to restrict the Member’s use of the Services or terminate the Use of Service Agreement depending on the severity of the violation the Member has committed against these Terms of Service.

② If the Company restricts the use of services, the Member shall be notified of the following restriction by e-mail, in-game mail, or on the initial screen of the game: (a) grounds for restriction on the use of the Game Services; (b) type and duration of the restriction; and (c) how to object to the restriction.

③ The Member must submit a written complaint to the Company stating the grounds for objection to the restriction within 15 days from the date of receiving the notice via Support.  The restriction will be immediately lifted by the Company if the Member’s objection is deemed reasonable.

④ Th Member is liable for the management of the safety of the Member’s private information. The Member is prohibited from using an account from a third-party and giving their account to a third-party. The Member and the pertaining account will be restricted if found to be violating these Terms of Service while the account was being shared.

 

Trademark and Intellectual Property Right

① The Company owns all contents within the game and other intellectual property rights. This includes text, data, graphics, logos, button icons, images, audio clips, video clips and links, but not limited to all website materials are used in accordance with the ownership, control, license or permission from the Company copyrights, trademarks and others, which are protected by intellectual property rights.

② The content serviced on the website is for personal and non-commercial use. A Member must receive confirmation from the Company in order to copy, re-create, re-post, edit, upload, post, transfer or distribute any other content including for e-mail means.

③ A Member may only use, download or save the content serviced on the website for only personal or non-commercial use.

 

Damages

① If the Company causes loss to Members intentionally or through gross negligence, the Company shall be liable for their damages.

② If Member causes loss to the Company by violating the Terms of Service, the Member shall pay the damages to the Company.

 

Notice to Members

① The Company may notify a Member via e-mail or text message (LMS/SMS) designated by the Member, and other forms of contact such as in-game pop-up message, mail, etc unless otherwise stipulated in the Terms of Service.

② To the extent permitted by law, the Company may notify a Member by posting a notice on the Company's initial page of the Game Service or each individual game site or by displaying a pop-up message for at least seven (7) days.

 

Handling of Complaints and Disputes

① The Company guides the website service on how to present the Members' opinions or complaints in consideration of the convenience of the Members. The Company operates a dedicated staff to handle the opinions or complaints of such Members.

② If the opinions or complaints raised by the Members are objectively recognized as legitimate, the Company shall promptly deal with them within a reasonable period. However, in the event of prolonged processing, the Members are to be notified of the reasons and schedule required for a long period of time in the game service or are to be notified in accordance with [Notice to Members] from this Terms of Service.

③ In the event of a dispute between the Company and its Members that is handled by a third party arbitration body, the Company may faithfully demonstrate to the Members the measures taken, including restriction of use, and follow the adjustment of the third party arbitration body.

 

Governing Law and Jurisdiction

① This Terms of Service and Use of Service Agreement shall be governed by and construed in accordance with the laws of the Republic of Korea.

② If some content of these Terms of Service is deemed ineffective in accordance with the Consumer Protection Act and other relevant laws, the rest of the content will still be in effect.

③ The court designated through the procedures of relevant laws and regulations will be the competent court for all disputes arising from or related to these Terms of Service and use of services.

 

Additional Clause

This Terms of Service will be effective as of April 30, 2025.

 

  

 

PEARL ABYSS CORP. together with its affiliates and subsidiaries (collectively, “PEARL ABYSS” or “we”), provides game services for PC, console, and mobile, as well as related website services (the “Services”). To operate and improve the Services, we may store and process your personal information and, in certain situations, share it. We take your privacy seriously and work hard to keep the personal information you provide to use the Services safe.  

Through this Privacy Policy, we explain how and why we use the personal information you provide, and the steps we take to protect it.  

This Privacy Policy may be updated if laws or regulations change, or if our internal policies are revised. We are committed to complying with applicable laws and regulations. If we make changes, we will post a notice on our website so you can easily review the updates.  

We also provide this Privacy Policy in multiple languages. Please review the version written in the language of your region.  

  

1. What information does PEARL ABYSS collect, and how is it collected?  

We collect personal information when you sign up, use the Services, generate content, update your account, contact us by phone or fax, get help from Support, enter events or promotions, or when our partners share information with us as permitted by law.  

 

1) Information you provide  

① When you create a PEARL ABYSS account, we collect: 

• Email address, password, name, region, date of birth, account identifier 

※ Users aged 13 to 18 in the United Kingdom, British Indian Ocean Territory, and British Virgin Islands may use our Services subject to legal guardian consent. We do not collect personal information from children as defined by the laws of each country, including the United States/Canada (under 13), Europe (under 16 according to GDPR, or lower if established by individual member states), and Brazil (under 18).) 

② When you sign up via a Steam account, we collect: 

• Account identifier, email address, name, region, date of birth 

③ To obtain legal guardian consent, we collect: 

• Legal guardian's email address, name, date of birth 

④ Information collected when playing on PlayStation or Xbox: 

• Console account identifier 

⑤ When we provide additional Services, we collect: 

• When using My Page: nickname, mobile phone number, (secondary) email address, account identifier, console account identifier 

• When making payments: Information necessary to use the chosen payment method 

• When using Support: email address, name, mobile phone number, date of birth, address, automatically generated information, device identifier information, console account identifier, and other details needed to handle your inquiry 

• Event/Promotion participation and processing: name, mobile phone number, address, date of birth, email address, Discord username, nickname, social media information, and any other information required by the event or promotion.  

• Prize delivery: name, address, mobile phone number, email address  

• Pre-registration applications and related updates: email address, mobile phone number  

• Notices and other communications: email address, mobile phone number  

• Tax reporting and processing: a unique identification number and other information required under the tax laws of each relevant country  

• Refunds: bank account information 

 

2) Information collected during Service use  

The following information may be collected automatically while you use the Services:  

• IP address, web usage logs, game activity, fraud/abuse logs, payment history, cookies  

• Device information (e.g., MAC address, HDD serial number, etc. )  

• When using the Black Desert Plus app: mobile device details (device model, OS information, advertising ID, etc.)  

 

 

2. Why does PEARL ABYSS collect personal information?  

We collect and use personal information for the purposes below.  

 

1) To provide the Services  

We process the data needed to perform our contract with you and run the Services, including to:  

• let you create an account and use the Services  

• operate the Services  

• provide our products and Services  

• share Service-related information  

• process billing and payments for paid features  

• comply with applicable laws  

  

2) To offer a better, more relevant experience  

We collect and process data to make the Services work better for you, including to:  

• improve the Services  

• update profiles and develop features  

• set up and manage registered accounts  

• deliver updates  

• remember your preferences and deliver content  

• handle questions and complaints and provide support  

• send notices such as changes to terms, Service outages, support updates, security alerts, and other important messages  

• run events and promotions  

• ship prizes for events and promotions  

• manage newsletter subscriptions  

 

3) To keep the Services safe and fair  

We collect and process data as needed to:  

• prevent and restrict fraud, abuse, and unauthorized use  

• provide Services that protect your information  

• enable smooth gameplay across multiple devices  

• find bugs and errors and fix issues  

• analyze data to handle and resolve disputes  

  

4) To deliver personalized ads and marketing  

We process data to:  

• track the content you access related to your Service use and online activity  

• personalize ads and send targeted marketing and promotional offers  

• provide customized Services, including content and features that better match your interests  

  

5) To analyze data in de-identified form  

We may convert the data we collect into a form that does not identify you and use it for analysis and classification.  

  

3. Does PEARL ABYSS share personal information with third parties?  

We share personal information only when you have agreed in advance, when it’s necessary to provide the Services, or when we must comply with law. We follow the appropriate legal process in doing so.  

 

1) With your prior consent  

Before collecting from or sharing with a third party, we explain who will receive your information, what will be shared, and why, and then obtain your consent.  

  

2) When it’s necessary to provide the Services  

2-1) Other users and the public  

• If you post on our website forums, your posts are visible to other users or the public.  

• If you use public in-game chat, your messages are visible to other users.  

• If you violate our terms or policies, or if you are selected as an event participant or winner, certain gameplay information about you may be disclosed on in-game pages, our website, or official community notices.  

 

2-2) Business partners and vendors  

We may share personal information with the following partners to operate the Services:  

• Payment processors: to process payments and share the results of those transactions  

• Cloud platform providers: to host the Services and store/process data in cloud environments  

• Event agencies: to manage tickets and run online/offline events  

• Marketing agencies: to deliver Services and offers tailored to your interests  

• Other partners: to detect and prevent fraud/abuse, respond to customer inquiries, and otherwise support the operation of the game Services  

  

3) To comply with law  

3-1) Public authorities and law enforcement  

• We may disclose data to public authorities when required to comply with law or to protect PEARL ABYSS, our employees, or the rights, property, or safety of others, following due process.  

• We may provide data to investigative agencies when legally required or when a lawful request is made for an investigation under applicable procedures.  

  

 

4. How long does PEARL ABYSS retain personal information and when is it deleted?  

   

1) Retention and deletion periods  

We keep personal information while your account remains active. As a rule, we delete it without undue delay once the purpose of collection and use has been fulfilled (for example, when you request account deletion or when an event’s stated retention period ends). In the cases below, we retain data for a limited period and delete it after that period expires:  

 

• To prevent harm from identity theft (e.g., unauthorized account deletion or payment fraud), we retain key account data for 15 days after an account deletion request.  

• To prevent fraud, abuse, and unauthorized use by malicious users, we retain enforcement/sanction records.  

• To prevent duplicate item grants after re-registration, we retain console account identifiers, Steam account identifier, and records of package, Pearl Box, and DLC item grants.  

• We retain personal information when, and to the extent, required under the laws of each applicable country.  

• We delete legal guardian information immediately when the user deletes their website account or reaches the age of majority.  

 

2) How we delete personal information  

Paper records (printouts, hard copies) are destroyed by shredding or incineration. Electronic records are permanently erased using technical methods that make recovery impossible.  

  

 

5. What steps does PEARL ABYSS take when transferring personal information outside its country?  

Your data may be processed by PEARL ABYSS CORP. and its affiliates or subsidiaries around the world. It may also be transferred to or stored in the cloud regions or data centers (IDCs) we use.  

You may contact Support or our privacy officer and related team at any time to ask us to stop cross-border transfers of your personal information. Please note that if, per your request, cross-border transfers of your personal information are stopped, you may be unable to use some or all features of our website or game Services.  

 ※ For users in the European Economic Area (EEA)  

• We apply appropriate safeguards to protect the personal data of EEA residents. For more on our protections, see “6. How does PEARL ABYSS protect personal information?”  

• The EU and the Republic of Korea have adopted a GDPR adequacy decision for personal data transfers to the Republic of Korea. Under this decision, personal data can be safely transferred from the EU to the Republic of Korea, which guarantees a level of data protection equivalent to the EU GDPR. 

• When your personal data is transferred to our partners or service providers outside the EEA, we enter into contracts that incorporate the EU Standard Contractual Clauses so that such transfers occur with appropriate safeguards.  

 

 ※ For users in Japan  

• The servers where personal information is stored or managed are located in the United States of America and the Republic of Korea. Both countries participate in the APEC Cross-Border Privacy Rules (CBPR) system and maintain privacy protection systems and supervisory authorities equivalent to those of Japan. 

• We utilize Microsoft Azure and AWS cloud servers, strictly apply necessary security controls, and comply with all eight OECD Privacy Principles. 

  

 

6. How does PEARL ABYSS protect personal information?  

We use technical, administrative, and physical measures to help ensure your information is not lost, stolen, leaked, altered, or destroyed.  

  

1) Technical measures  

• Beyond items specified by law, we encrypt additional categories of personal information.  

• We protect important data that contains personal information by encrypting files and transmissions or using file-locking and similar security features.  

• We continuously monitor to guard against hacking and malware. We also back up personal information regularly and use a range of security tools, such as anti-virus solutions and firewalls.  

• We apply required security controls to our structured database systems that handle personal information.  

  

2) Administrative measures  

• We limit access to personal information to the minimum number of authorized personnel.  

• We provide regular privacy and security training to employees and entrusted processors.  

• A dedicated team manages our privacy program and policies. We conduct regular internal compliance checks and take immediate corrective action when issues are found.  

 

3) Physical measures  

• We maintain separate, controlled facilities for systems that store personal information and operate access-control procedures for those locations.  

• Documents and removable media that contain personal information are kept in locked, secure locations.  

  

 

7. What information is collected automatically?  

   

1) What are cookies and why do we use them?  

Cookies are small files saved on your device when you visit a website. We use cookies to remember your language and sign-in details, store settings to deliver a more personalized experience, and make the site easier to use. We also use cookies to analyze usage trends, manage the website, and compile statistics about how visitors use our site.  

a. How to block third-party cookie collection in browsers  

• Chrome: Click the menu [⋮] (top right) → Settings → Privacy and security → Cookies and other site data 

• Microsoft Edge: Click the menu […] (top right) → Settings → Privacy, search, and services → Cookies and site data 

• Firefox: Click the menu [≡] (top right) → Settings → Privacy & Security → Cookies and Site Data  

※ Menu names may vary depending on the browser version you are using. Please check the exact name and path by searching for "cookies" in your browser settings. 

b. How to block saving of all web browser cookies 

By using a "New Incognito Window" or "InPrivate Window" for each browser, your browsing history, cookies and site data, and information entered in forms will not be saved on your device.  

 

2) What is web analytics?  

We use Google Analytics to understand users’ preferences and interests on our website.  

• Opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout/  

  

3) What is personalized advertising?  

We provide personalized ads by analyzing your Service usage patterns and access logs based on advertising identifiers. The online ad partners we allow to process your behavioral information and how they collect it are:  

• Online ad partners: Google, Meta (Facebook), X (Twitter)  

• How behavioral information is collected: Automatically when you visit our website or launch our apps  

• How to limit collection/use of your advertising ID:  

• Android: Settings → Google → Ads → Delete advertising ID (Learn more in device settings)  

• iOS: Settings → Privacy → Tracking → Allow Apps to Request to Track (Off)  

  

 

8. What rights and choices do users have regarding personal information?  

You have the right to view, correct, delete, restrict processing of, and withdraw consent to the use of your personal information, and we respect and support these rights.  

You can view or edit your information at any time under My Page > View Account Info.  

You can delete your account under My Page > Delete Account. Deleting your account may also delete related information that was created or stored while you used the Services.  

You may also request access, correction, deletion, restriction, or withdrawal of consent through Support or our privacy inquiries team.  

We may refuse a request to delete or restrict processing if we are required by law to retain certain information.  

  

1) Rights of residents of the European Economic Area (EEA)  

EEA residents have additional rights regarding their personal information, which may vary by country.  

① The right to contact a supervisory authority.  

  

2) Rights of California residents  

Under the California Consumer Privacy Act (CCPA) and California Consumer Rights Act (CPRA), California residents may request that we provide:  

• A list of personal information disclosed to third parties for direct marketing purposes during the 12 months preceding the request date  

• The identities of the third parties that received such information  

We do NOT sell personal information for direct marketing purposes. For other marketing-related uses of personal information, see “2.4 To deliver personalized ads and marketing.”  

 

3) Parental Controls (For UK residents)  

We provide the following parental control features for legal guardians:  

① Set game playtime for your child  

② Restrict your child's payments 

 

You may exercise all rights and features listed above at any time through the following channels: 

• Official website Support 

• Privacy officer and related team (privacy@pearlabyss.com) 

• Parental Control website (https://parents.pearlabyss.com/) 

 

 

9. Is there an age requirement to use the Services?  

1) Website Services  

• We do not knowingly collect or solicit personal information from, target interest-based advertising to, or knowingly allow use of our Services by users who are considered children under the laws of their country/region (e.g., under 13 in the U.S./Canada, under 16 in Europe (based on GDPR, or lower age if established by individual member states), under 18 in Brazil) (each, a “Child User”). (However, users aged 13 to 18 in the United Kingdom, British Indian Ocean Territory, and British Virgin Islands may use our Services subject to legal guardian consent.) 

• Child Users must not send personal information to us. If we learn that we have collected personal information from a Child User, we will delete it as quickly as practicable. 

• For Child Users, please do not send us any personal information, including your name, address, telephone number, or email address. If you believe we might have any information from or about a Child User, please contact us immediately. 

 

2) Game Services  

• We limit access to our game Services based on the age ratings authorized in each service territory.  

 

 

10. How can I contact PEARL ABYSS?  

If you have questions about privacy or need help resolving a privacy issue, contacting Support is the fastest way to get assistance.  

Privacy Complaints Handling Department: Information Security Division  
Email: privacy@pearlabyss.com   

  

1) EU Data Protection Officer (DPO) and EU Representative — Contact  

If you reside in the European region, you may also contact:  
DPO: The Office of the Data Protection Officer  
Address: 48 Gwacheon-daero 2-gil, Gwacheon-si, Gyeonggi-do, 13824, Rep. of Korea   
Email: dpo@pearlabyss.com    

  

EU Representative — Contact  

VeraSafe has been appointed as PEARL ABYSS's representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. If you are in the European Economic Area, VeraSafe can be contacted in addition to dpo@pearlabyss.com, only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this contact form: https://verasafe.com/public-resources/contact-data-protection-representative or via telephone at: +420 228 881 031  

 

VeraSafe Czech Republic s.r.o   Rohanské nábřeží 678/23   Prague 8, 18600   Czech Republic

VeraSafe Netherlands BV   Keizersgracht 555   1017 DR Amsterdam   Netherlands

VeraSafe Ireland Ltd.   Unit 3D North Point House   North Point Business Park   New Mallow Road   Cork T23AT2P   Ireland

    

 Effective Date:  

This Privacy Policy takes effect on November 27, 2025.