Pearl Abyss

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Details

This agreement from Pearl Abyss, and its affiliated and subsidiary companies (hereinafter 'Pearl Abyss' or the 'Company') outlines the service it provides and sets forth the basic requirements for Members (called 'Member') of the Company’s website.  

By clicking on the 'Agree' button, you will complete the Member registration process and notice us that you understand and agree to the contents of this Agreement. In addition, since these terms may be modified or changed, please periodically check on these terms and conditions to make sure of your safe use of the service.  


Purpose  

① These terms and conditions set out the basic rules pertaining to the use of the website between the Company and the Member. 


Information provided by Company  

① The Company shows the following items in the initial screen of the website of each game for its Members to see. However, the Privacy Policy and Terms of Service must be viewed from a different page.    

  1. Company name and representative of the Company  

  2. Production service accreditation number  

  3. The office mailing address (including the address of the place where the Members of the complaint can be processed)  

  4. Telephone number, fax number, and email address  

  5. Business Registration Number, Communication Vendor Registration Number  

  6. Privacy Policy  

  7. Terms of Service  

  8. Information deemed necessary from the Company  


Right to Revise Terms  

① The Company may amend this Terms of Service to the extent that it does not violate the relevant laws and regulations.  

② In the event the Company amends or revises the agreement, it must specify the date of revision and reasons of revision. A notice regarding the amendment must be made 7 days prior to the actual implementation of the amendment. Members that view the page will be directed to the previous revision until the new revision is applied. However, in the event that there is a large change, the Company must notify its Members 30 days in advance and send an electronic mail to its Members outlining the reasons for amendment and the implementation date. Also, in the event the Member cannot be reached, it was replaced by a notice on the website.   

③ If the Company has amended the terms of service, the Company must check whether its Members have received and agreed to the revised Terms of Service. If a Member abstains from neither accepting or rejecting the amended Terms of Service until the effective date, the Company will acknowledge that the Member agreed to the amended Terms of Service.    

④ If a Member does not agree to the amended Terms of Service, the Company or Member may terminate the service agreement.  


Ruling Rules  

① The Company may have separate Terms and conditions and Operating Policies ('Operational Policies, etc.') for services, and if the contents differ from these terms and conditions, the separate Terms and conditions and Operational Policy etc. shall prevail.  

② Any matters not expressly stated in these terms and conditions shall be governed by the relevant laws and regulations.  


Paid Contents and Cash Policy 

① Detailed information regarding the Company’s paid contents and cash services can be found in each of its respective game’s terms of service. 


Registration Procedure 

① The person who intends to use the website service provided by the Company shall submit an application for use by submitting the application form provided on the website and agreeing to the terms and conditions. 

② The Member shall provide all the information required by the Company when applying for the service. 

③ The Members shall enter their actual information when filling out the application form. In the event that the Member falsely records his real name or identification information or steals another person's name, the Member shall not claim the Member's rights under this Agreement, and the Company may cancel or terminate the service contract. 

④ Minors can only register through their legal representative and the representative will be responsible for all the minor’s actions. 


Use of the Official Website Service  

① Text, document, picture, voice, video, or any combination of these are called postings. The website service is available only to Members who have completed Membership by agreeing to these terms and conditions.  

② The website service provided to the Members allows them to create and share postings containing information, ideas, and opinions that correspond to various topics.  


Posting Regulation  

① The Member is responsible for any action that may arise from posting. If a Member is found on the basis of infringement on intellectual property, it may fall under civil or criminal law. If there are financial coverage involved, the user may be eligible to share that burden.  

② The Company values the Member's postings and will make best effort to protect their postings from alteration, damage, or deletion. However, the Company may delete or move postings, or refuse to register postings that fall under any of the categories in the “Prohibited and Restricted Posting Table” without a prior notice, and the Company shall not be responsible nor take extra measures for the deleted postings and/or comments.

Prohibited and Restricted Posting Table

1st

2nd

3rd

4th

5th

6th

7th

Delete 

Post/Reply

Delete 

Post/Reply 


Post Ban 

(3 days)

Delete 

Post/Reply   


Post Ban 

(7 days)

Delete 

Post/Reply   


Post Ban 

(15 days)

Delete 

Post/Reply   


Post Ban 

(30 days)

Delete 

Post/Reply   


Post Ban 

(90 days)

Delete 

Post/Reply   


Post Ban 

(10 years)

“Offensive Posts” are as follows:    


  1. The posting contains altered information posted by the Company  

  2. The posting contains profanity, lewd contents, or websites.  

  3. The posting contains materially offensive or defamatory contents to other Members or third parties  

  4. The posting contains offensive content regarding a specific country, ethnicity, region, person, religion, race, gender, disability, etc.  

  5. The posting distributes or is linked to the contents that violate public order and morals  

  6. The posting consists of pornographic materials or is linked to a pornographic website  

  7. The posting damages the reputation or disrupts the business of Company or any other third party  

  8. The posting is related to the sale of Member account, game items, virtual assets, etc.  

  9. The posting is for advertising purposes  

  10. The posting infringes on intellectual property rights such as copyrights of the Company and other third parties  

  11. The posting violates restrictions from other Terms of Service and Operating Policies.  

  12. The posting is not in accordance with the posting principles prescribed by the Company or the nature of the forum  


※ Any posting with another person’s personal information (personal information, location, contact, e-mail, etc.) may result in an instant permanent ban.  

③ Anyone whose legal interests are infringed upon because of the posting, may request the suspension or deletion of the posting according to the relevant laws and procedures established by the customer support. The Company shall take necessary measures in accordance with relevant laws and regulations.  


Naming Regulation  

① The Member must not violate any of the following restrictions when selecting nicknames for the website of each game.  

  1. Using names that impersonates an operator, an employee, or other related persons of the Company  

  2. Using or including profanity or slang as or part of a name  

  3. Using names that contain offensive or defamatory contents to other Members or third parties  

  4. Using names that contain offensive content regarding a specific country, ethnicity, region, person, religion, race, gender, disability, etc.  

  5. Using names that violate public order and morals  

  6. Using names that contain sexual or obscene content  

  7. Using names that infringe on rights of the Company, other Members or third parties including intellectual property rights, such as copyrights etc. of Company  

  8. Using names related to the sale of Member account, game items, virtual assets, etc  

  9. Using specific characters in a form that is difficult to identify and cause confusion to other Members  

  10. Using names for advertisement purposes  

  11. Using names that violate restrictions from other Terms of Service and Operating Policies  

  12. Using names to avoid the above restrictions by partially changing a word or combining other characters  

② Violating any of the above stated restrictions may result in the change or deletion of the name without prior notice. If the violation is serious or repeated, the Company will take the necessary measures in accordance with the relevant Terms of Service and Operating Policies of each game.  

③ In addition, the Company shall not take extra measures for the changed name of the Member responsible for such violation.


Notice of Restriction and Objection to the Restriction  

① If the Company restricts the use of services, the Member shall be notified of the following restriction by e-mail, in-game mail, or on the initial screen of the game: (a) grounds for restriction on the use of the Game Services; (b) type and duration of the restriction; and (c) how to object to the restriction. 

② The Member must submit a written complaint to the Company stating the grounds for objection within 15 days from the date of receiving the notice using Customer Support on the game’s website.  


Trademark and Intellectual Property Right   

① The Company owns all contents within the game and other intellectual property rights. This includes text, data, graphics, logos, button icons, images, audio clips, video clips and links, but not limited to all website materials are used in accordance with the ownership, control, license or permission from the Company copyrights, trademarks and others, which are protected by intellectual property rights.   

② The content serviced on the website is for personal and non-commercial use. A Member must receive confirmation from the Company in order to copy, re-create, re-post, edit, upload, post, transfer or distribute any other content including for e-mail means.    

③ A Member may only use, download or save the content serviced on the website for only personal or non-commercial use.  


Member Account and Password   

① The Company grants an account to its Members with a combination of letters, numbers or special characters selected by the Member for the Member’s convenience, such as to protect the Member’s information and to instruct the use of the game services.  

② Based on the account information, the Company manages Members including providing all available services.  

③ Members must exercise due diligence in managing their own account information. Members are liable for any damages incurred for the Member’s failure to manage his or her account information.  

④ Members are responsible for managing their password. A Member is free to change his or her password for security reasons or concerns. However, if requested by the Company, the Member must authenticate himself/herself or submit the identification document requested from the Company.  

⑤ Members are encouraged and reminded to change their password on a regular basis. Also, the Company may require Members to change their password for security purposes, such as to protect account information or for urgent matters. Members must change the password at the first access after Company’s request.  

⑥ Members must notify the Company of any changes in the account information submitted to the Company by online revision or e-mail, etc. The Company shall not be liable for any disadvantage caused by incorrect information of which the Company was not informed.  

⑦ Members may not be required changes to the approved accounts during the game services use period. However, Members must take necessary action if asked by the Company to change the account detail for the following reasons:  

  1. A situation where a change in account detail is required in order for the Company to more services efficiently to its Member.  

  2. A situation where Company’s game service and operations are integrated.  

  3. A situation where the account details need to be changed in accordance with relevant laws or corporate policies.  

⑧ When asked to provide information to the Company in accordance with the Terms of Service, the Member shall not provide any fraudulent information.  


Protection and Management of Personal Information   

① The Company is committed to protecting your personal information to the standard set by relevant laws. Regarding the protection and use of Members’ personal information, the relevant laws and the Privacy Policy of the Company shall apply.   

② However, the Company is not liable for the leak of any information, including the Members’ account information, if it was caused by the Members’ negligence.  

   

Termination of the Use Agreement   

① You can terminate your Use Agreement at any time. Members can withdraw from the subscription at any time by terminating the contract for using the services. The Use Agreement will be terminated immediately at this time. In this case, the Company will process this without delay as required by relevant laws and regulations.  

② Upon termination of the Use Agreement, the Member's personal information will be deleted except when Pearl Abyss may retain the Member's information in accordance with applicable laws and personal information processing policies.  


Termination and Deactivation of Membership   

① Although the Company does its best to provide the service in a stable manner, it is necessary to discontinue all or part of the website service if there are substantial operational reasons such as maintenance inspection, replacement or failure of information and communication facilities, such as computers and servers, and communication disruptions.  

② On the other hand, the Company can modify, change or terminate all or part of its service if there is a significant need to operate or improve its homepage service. No separate compensation will be made if any or all of the free services are modified, changed, or terminated.  

③ In addition, if it is predictable, It will be notified in advance via the official website. If it is unpredictable or outside the Company's control, the website service can be terminated immediately without prior notice.   

   

Damages  

① If the Company causes loss to Members intentionally or through gross negligence, the Company shall be liable for their damages.  

② If Member causes loss to the Company by violating the Terms of Service, the Member shall pay the damages to the Company.      


Notice to Members  

① The Company may notify a Member via e-mail or text message (LMS/SMS) designated by the Member, and other forms of contact such as in-game pop-up message, mail, etc unless otherwise stipulated in the Terms of Service. 

② To the extent permitted by law, the Company may notify a Member by posting a notice on the Company's initial page of the Game Service or each individual game site or by displaying a pop-up message for at least seven (7) days.  


Governing Law and Jurisdiction  

① The Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Korea. A lawsuit against a dispute between the Company and the Member shall be made by the competent court in accordance with the law of compliance.  


Handling of Complaints and Disputes  

① The Company guides the website service on how to present the Members' opinions or complaints in consideration of the convenience of the Members. The Company operates a dedicated staff to handle the opinions or complaints of such Members.  

② If the opinions or complaints raised by the Members are objectively recognized as legitimate, the Company shall promptly deal with them within a reasonable period. However, in the event of prolonged processing, the Members are to be notified of the reasons and schedule required for a long period of time in the game service or are to be notified in accordance with [Notice to Members] from this Terms of Service.  

③ In the event of a dispute between the Company and its Members that is handled by a third party arbitration body, the Company may faithfully demonstrate to the Members the measures taken, including restriction of use, and follow the adjustment of the third party arbitration body.  

   


Additional Clause  

This Agreement is in effect as of January 2, 2020.  

This Agreement is in effect as of January 27, 2021.

Details

1. What information does Pearl Abyss collect?  

2. Why does Pearl Abyss collect information?  

3. Who does Pearl Abyss share your information with?  

4. How long does Pearl Abyss retain the information, and how is it deleted?  

5. How does Pearl Abyss transfer information overseas?  

6. How is the information protected?  

7. What information is automatically collected (ex. Cookies)?  

8. What rights and choices do I have pertaining to my personal information?  

9. Is there an age restriction for the use of service?  

10. How do you contact Pearl Abyss?  

11. Overseas Transfer of Personal Information (for Korean users)            


Pearl Abyss and its affiliated companies (Hereinafter referred to as “Pearl Abyss” or the “Company”) provides PC, mobile, console, official website, and other game related Services (“Services”). Pearl Abyss stores, processes, and shares personal information in certain circumstances in order to provide you with Services. However, the security of your personal information is a priority to us and ample measures will be taken to protect it.    


This Privacy Policy provides information on how your personal data is used for which purpose, and which measures the company is taking to protect your personal data.   


The company’s Privacy Policy is subject to change in accordance with the modifications made to the government’s relevant law or guideline, or to the regulation of the company. When a revision is made, it is disclosed on the official website. Therefore, users are recommended to look into the official website and keep track of any changes made to the policy.    


This Privacy Policy applies to all services provided by the Company.   

 


1. What type of information does Pearl Abyss collect?  

The company collects the following personal information when you sign up to our official website, use provided services (including mobile services), edit personal information, or submit inquiries via phone call, fax, or Support, and when partners provide and collect your information using a data collecting tool.   


1) Information provided by you  

① Information provided during Pearl Abyss account creation.  

- Email address(account name), password, name, region, date of birth   

 

② Information provided during Pearl Abyss account creation using a Steam account.  

- Email address, name, region, date of birth  


③ Information provided during Pearl Abyss account creation using a social media account.  

- Member identification number, name, region, date of birth  

 

④ Additional information provided when changing a social media account to a Pearl Abyss account.  

- Email address(account name), password  


※ The company does not collect or request personal information from users regarded as minors in respective countries (ex. 15 or under in Korea, 13 or under in the US/Canada, 13-16 or under in Europe, and 18 or under in Brazil) on purpose.  


⑤ The following information is collected when a Korean user verifies his/her identity.  

- Name, date of birth, connecting information (CI).    


⑥ In the event a Korean user between the age of 15 and 19 uses the game and/or paid content service, the following information of the legal representative may be collected.  

- Name, date of birth, connecting information (CI), email address of the legal representative.  


※ The CI of the legal representative will not be stored in the DB and will only be used for verification purposes and be deleted afterwards.   


⑦ Following additional services collect respective personal information. 

Type

Collected / Optional

Collected personal informaiton

Customer Support

Collected

Email address

Optional

Name, mobile number, date of birth, address, automatically formed information, device identification number, and other information required for support.


※ Collected personal information may differ depending on the type of inquiry, and there may be additionally collected personal information.

Events / Promotions

Optional

Name, mobile number, address, gender, date of birth, email address


※ Collected personal information may differ depending on the type of event and promotion, and there may be additionally collected personal information.

Gift delivery

Collected

Delivery of physical products: Name, address, mobile number

Mobile/online products: mobile number, email address

Notice on new services and updates

Optional

Email address, mobile number

Taxes and the Public

Collected

Resident Registration Number, name, address (Republic of Korea)

Passport number, name, address (other regions)

Refund (Republic of Korea)

Collected

Bank account information (name of the account holder, account number, name of the bank)

Alternative Email

Optional

Email address

※ Additional information may be gathered from users using certain services and participants of certain events or promotions.  

※ When in need of additional data, we will ask for your consent after notifying you on the type of data to be collected, the purpose, and the storing period.   


2) Data created while using our Services.  

The company collects data that is created while you use our Services with or without an account. 

- Game progress data  

- Chat records, IP address, PC information (e.g.: CPU, RAM, graphic card, vRAM, etc.)   

- Gameplay data, interactions with other players while using Services, and all data related to the use of our Services  

- Error information, MAC address  

- Game screenshot (for game client errors)   

- The information collected through Cookies and related technology  

- Web browser information, Location information  

- Advertising ID  

- MAC address, HDD serial (when using PC Café service)   

- Data required to verify payment  



2. Why does Pearl Abyss collect information?  

The company collects information for the following reasons.    


1) We process the necessary data to provide Services.  

The Company collects information to provide Services to you on your contractual relationship with us   

- To allow you to make an account and provide you Services;  

- To operate our Services;  

- To provide products and Services you request;  

- To provide information about the products and Services you request;   

- To settle payments for purchases and paid services;  

- To abide by relevant legislations   


2) The company collects information to provide appropriate Services.  

The company collects the following information for legitimate interest as the information is used:   

- To improve and develop the Services provided by the company;  

- To improve and develop optimization of Services and game experience;  

- To update and develop player profiles;  

- To set and manage registered account;  

- To provide software updates;  

- To maintain settings and provide content;  

- To reply and provide support to submitted opinions or inquiries;  

- To provide notices on changes made to Terms of Service, service errors, updates, security warnings, support, etc.;  

- To create events and promotion programs for customers;  

- To send event and promotion gifts  


3) The company processes relevant data to provide safe and fair Services.  

The company has legitimate interest in collecting and processing the data necessary to accomplish the following purposes in order to keep your Services safe and fair. Please see our Terms of Services for legal usage policies:   

- To prevent abusive and unauthorized use of malicious users;  

- To provide services to protect personal information;  

- To allow quality game experience across multiple devices;  

- To allow appropriate automatic or manual chatting;  

- To find bugs, errors, and provide solutions; 

- To adhere, investigate, and restrict legal disputes, fraud, and other illegal behaviors     


4) The company processes necessary data to create targeted advertisements.  

The company has legitimate interest in collecting and processing the data necessary to establish targeted advertisements on our Services, other websites, and emails. However, commercial advertisements (direct marketing information) will only be sent to users who have agreed to receiving commercial advertisements (receiving marketing information).   

- To track content accessed by users in relation to services and online behaviors;  

- To customize advertisement and offer targeted marketing and promotions;  

- To recommend or suggest information on services users may find interesting     


5) For all the aforementioned cases and purposes, the company may analyze and assort the entire collected data.  

The company may have legitimate interest when collecting and processing data necessary to meet contracts, provide and retain appropriate services, and set up behavioral advertisements. However, any personal data users have not agreed to provide will not be used.    



3. Who does Pearl Abyss share your information with?  

The company does not share identifiable personal information with a third party without the consent of the relevant user. When requesting consent from a user, the company will provide information on the subject receiving the data, the purpose, and the type of data shared. However, the company shares information with third parties if it is required by law, or is deemed necessary to enforce our rights, property, or operations or to protect users or third parties or if we engage partners and service providers in order to provide our Services to you by the due process of law.  

 

1) Other players and users  

- If you post on the Forums, it will be displayed for the public to see. 

- If you chat using our Services, it will be displayed for other players.  

- In the event you violate the Terms of Service or Operating Policies, or win an event, parts of your in-game family name, character name, and guild name may be displayed on the website or forums for the public to see.    


2) In the event the user consented in advance  

- Before collecting or providing information, the user shall be notified of to whom the information will be provided to, which information will be provided, and reason for providing the information. The Company will go through the procedure to obtain consent, but if the user does not agree, it will not be provided to a third party.   


3) Partners and service providers  

- The company may provide the information to its vendors, consultants, marketing partners, research firms and other service providers or business partners. The information will be provided according to the clauses of this privacy policy. 


Our consignment company for processing personal information and its consigned duties are as follows:  

 

Black Desert NA/EU Service 

Consigned Company

Consigned Duties

Location

Epic Games S.a.r.l.

Detect and block hacking and malicious behaviors through service data analysis

Luxembourg

Paymentwall Ltd.

Payment tasks

England

MoGi Group Ltd

Providing customer service, handling complaints, sending matters of notification

Ireland



Shadow Arena

Consigned Company

Consigned Duties

Location

Epic Games S.a.r.l.

Detect and block hacking and malicious behaviors through service data analysis

Luxembourg

Payletter Inc.

Identity verification and payment tasks (within Republic of Korea region)


(Re-entrusted agency: SK M & Services Co., Ltd.: Support customer counseling related to payment)

Republic of Korea

Metanet Mplatform

Deliver notices, perform customer support and outbound tasks related to giveaway shipping


(within Republic of Korea)

Republic of Korea

SUREM Co., Ltd.

Provide and manage a message transmission system


(within Republic of Korea region)

Republic of Korea

Elite Global

Perform customer counseling, complaint and other affairs handling, deliver notices, perform customer support tasks


(in English speaking regions)

Philippines


4) Public authorities and Investigative Bodies  

- The company may share your information to third parties and public authorities to comply with the law and to curb fraud and illegal behavior.  

- The company may share your information to third parties and public authorities by the due process of law to protect the safety and property of the company, employees of the company, and you.  

- The company may provide user data upon request from an investigative body under the right procedure and process specified in the regulation or statute law.   


5) Advertising companies and social media  

- The company shares your information to advertising companies and social media (Facebook, Google, Twitter). Relevant third parties will have access to your information in accordance with the Privacy Policy to use tools that interact with social media, in-game advertising, and other operations of third-party companies. For more detail on how these third-party companies handle your information, please refer to the relevant third-party company’s Privacy Policy.  

- Facebook: https://www.facebook.com/about/privacy  

- Google: https://policies.google.com/privacy  

- Twitter: https://twitter.com/en/privacy    


6) Delivery companies  

- The company may share your address and contact information you provided to delivery companies only with the motive of shipping prizes.   


7) Payment service company  

- If deemed necessary for settlement of charges based on service provision, the user’s data may be provided to the payment service company.  



4. How long does Pearl Abyss retain the information and how is it deleted?  

The company maintains and uses the collected information for the duration of users’ membership with a given consent. In principle, once the purpose of gathering and using provided personal information is fulfilled (ex. on request of membership withdrawal, closing of a participatory event), the relevant information will be eliminated immediately. (However, to prevent undesired membership withdrawal due to any identity theft and account-takeover identity theft, the user’s personal information will be stored for 15 days after requesting account deletion.)   


However, the following information will be retained for the specified period of time under respective reasons in accordance with the relevant act on data in the Republic of Korea. They will not be used for any other purposes.   


1) Reasons for retaining information under relevant laws  

① Protection of Communications Secrets Act  

-  Log-in records: 3 months  


② Act on the Consumer Protection in Electronic Commerce, etc.  

- Records of labeling and advertisement: 6 months  

- Records of contracts or withdrawal of membership: 5 years  

- Records on payment and supply of goods, etc.: 5 years  

- Records on consumer complaint and conflict settlement: 3 years    


③ Framework Act on National Taxes, Corporate Tax Act  

- Account book and evidential document for all transactions stipulated in the tax law: 5 years   


2) Reasons for separating and preserving personal information of long-term inactive accounts  

In accordance with the Personal Information Protection Act and corresponding enforcement decree in the Republic of Korea, accounts that have not logged into the official website for 12 consecutive months will be converted to an inactive account. The company will acknowledge relevant users 30 days before taking the action that his/her personal data will be eliminated or separately stored.  


3) Reasons for retaining personal information under the company’s internal guidelines   

The company may retain personal information collected through events or promotions for a maximum of 1 year. The duration may differ depending on each event or promotion, and the period of collecting and utilizing data guided in each event or promotion will be employed first.  

 

In principle, the company instantly eliminates users’ personal information once the purpose of collecting and utilizing relevant information is fulfilled or the duration for preserving and utilizing relevant data is expired. The procedure and operation of deleting personal information are as follows:  


1) Deletion Procedure  

User’s personal information will be instantly erased once the purpose of collecting and utilizing relevant information is fulfilled (15 days after the grace period for membership withdrawal). However, it is held for a certain period, under the reasons for information protection stipulated by the laws (refer to “4. How long does Pearl Abyss retain the information?”).    

 

2) Deletion Method  

Personal information printed out on paper (printed material, papers, etc.) is shredded or incinerated, and information saved in the form of an electronic format is permanently deleted with an unreturnable method.   



5. How does Pearl Abyss transfer information overseas?  

Your information may be sent overseas as the company provides Services worldwide. Each country may have different laws pertaining to information protection. In particular, if you are residing in a European country, laws on the protected range of information in other countries outside of the EEA (European Economic Area) may be different to that of your own country of residence. The company will comply with the relevant laws to protect your information. Please refer to ‘6. How is the information protected?’ for details on how your information will be protected.  


You can always reach Support (https://support.pearlabyss.com/Support/) or the personnel or department in charge of privacy protection (privacy@pearlabyss.com) and request discontinuance of an overseas transfer of your personal data. However, if some information is not provided to an overseas partner under your quest, you may experience partial limitation when using our official website or game services.   


When transferring your information to partners and service providers listed under ‘3. Who does Pearl Abyss share your information with?’, the company transfers information in compliance with the European Commission’s Standard Contractual Clauses. Your information will be transferred with adequate protection. For more information, please feel free to contact Support on our official website (https://support.pearlabyss.com/Support/) or the personnel or department in charge of privacy protection (privacy@pearlabyss.com).  



6. How is the information protected?  

The company uses the following technology, management, and physical measures to prevent data loss, theft, breach, alteration, and destruction. However, the company is not liable if the data is leaked due to your negligence such as poor password management or mishaps outside of the company’s control.  


1) Technology  

- The company encrypts the information specified both within and additional relevant laws and regulations, when it gets stored.  

- Files and data transfers containing important information (including your personal information) are protected by encryptions, file locks, or such protection methods  

- The company has backup systems to prevent your information from getting leaked or destructed. The company utilizes Anti-Virus programs, Firewalls, and other various security devices to protect your information.  

- The company is taking security steps necessary for our systematically organized database system for processing personal information.    


2) Management  

- The company control access right to your information to a minimum. The minimum number of personnel given access to your information are the following:  

① Personnel that are directly involved with marketing, events, customer support, and delivery (including personnel in partner companies and service providers);  

② Personnel that are in charge of personal information including our Data Protection Officer;  

③ Parties handling personal information for inevitable business purposes.  

- The company carries out a training program about personal information protection on a regular basis for personnel and consigned companies handling personal data. 

- The company established Privacy Policy with the department in charge of personal information protection. Additionally, the company aims to enforce internal regulations and rectify issues as soon as they are discovered.   


3) Physical Security  

- The company has a separate location where personal information is physically stored. Entry to and operations of this location is strictly monitored with an established entry protocol. 

- Documents with personal information and other forms of information storage are installed by locking devices in safe locations.    



7. What information is automatically collected (ex. Cookies)?  

The company uses ‘Cookies’. Cookies are small text files sent by the company’s official website that is stored in your hard drive. Cookies are used for the following purposes:  


1) Purposes for using Cookies  

Analysis of subscribers and non-subscribers accessing our official website and duration, to understand and track user preferences and interests, provide other personalized Services by tracking the number of times the website has been accessed and other information.  


The company and third-party analysis service providers use tracking technologies such as cookies, beacons, tags, or scripts. These technologies are generally used by the company to collect statistics about the websites to analyze tendencies, manage the website, and to understand how our website is used. The company may receive collected data as a whole from analysis service providers that use these technologies.   


2) How to block Cookies from getting saved  

You have the right to block cookies from getting saved on your hard drive. This can be done by going to your web browser’s option settings to allow all cookies, ask for permission each time cookies get saved, or to block all cookies from getting saved. However, if the user refuses to have Cookies saved, some services may be no longer available.  


- Internet Explorer: Go to [Tools] at the top of the browser → [Internet Options] → [Personal Information] → [Advanced]  

- Chrome: Go to [⋮] at the top-right of the browser → [Settings] → [Privacy and security] → [Cookie and other site data] to change your settings.  

※ Other web browsers adhere to the respective settings.  

 

The company may use various external weblog analyzing tools such as Google Analytics, and is allowing advertisers providing targeted advertisement online to collect behavioral data.  


① How to change Google Analytics settings: https://tools.google.com/dlpage/gaoptout/   

※ Other weblog analyzing tools adhere to the respective blocking method.  


② How to withdraw consent for receiving targeted advertising  

- Online advertisers providing targeted advertisement: Google, Facebook, Twitter  

- Behavioral data collection method: Automatically collected when the user visits the official website or open the application.  


※ Online Behavioral Advertisement: A marketing strategy that provides customized services for users by analyzing their online behaviors and access records, etc.  


- Android: Click on privacy settings then select to block certain ads.  

- iOS: Click on privacy setting then select limit ad tracking.  



8. What rights and choices do I have pertaining to my personal information?  

You may always inquire about your registered personal information, and if you do not want the company to process your personal information, you may withdraw consent or request membership withdrawal. Yet, once your personal information is eliminated for membership withdrawal, related information the user has created or stored while using the company’s services may be eliminated as well.  


You can view or edit your personal information on “My Page” after logging into the website, and request membership withdrawal through My Page > Delete Account. You can also contact Support (https://support.pearlabyss.com/Support/) or the personnel or department in charge of privacy protection (privacy@pearlabyss.com) to view or edit your personal information or withdraw membership.   


Once the user has requested the correction of an error in his or her personal information, the relevant information will not be used or provided until the rectification is made. Likewise, if any wrong personal information was already provided to a third party, corrected data will be delivered to the third party instantly for further correction.  


The company processes personal information withdrawn or deleted under the request of the user following “4. How long does Pearl Abyss retain the information?” and limits the information from being used or searched for other purposes.   


You can always exercise the aforementioned rights through Customer Support in our official website (https://support.pearlabyss.com/Support) or by sending an email to the person or team in charge of the privacy policy (privacy@pearlabyss.com)   


1) Privacy rights of users residing in the European Economic Area (EEA)  

Users accessing the Services from the European Economic Area have the following additional rights relating to personal information, but their effectiveness and procedures may be determined in accordance with the laws and regulations of individual countries.    


① The right to request the company to send personal information to another company  

② The right to contact the supervisory authority   


You can always exercise the aforementioned rights through Customer Support in our official website (https://support.pearlabyss.com/Support) or by sending an email to the person or team in charge of the privacy policy (privacy@pearlabyss.com)  


2) Privacy rights of users residing in California  

Under California law, you have the right to request the following information form the company if you are a resident of California.  


① A description of the categories of personal information disclosed to any third party to whom the company may have disclosed your personal information for that third party's direct marketing purposes within the previous calendar year.  

② Information that identifies any such third party(ies)  


The company does not purposely share or sell your personal information to unaffiliated third parties for direct marketing purposes without your consent.    


For all the aforementioned rights, please contact Support (https://support.pearlabyss.com/Support/) or send an email to privacy@pearlabyss.com. You can also exercise your rights by contacting the personnel or department in charge of personal information (privacy@pearlabyss.com)     



9. Is there an age restriction for the use of service? 

1) Website service  

- The company does not collect or request personal information from users regarded as minors in respective countries (ex. 15 or under in Korea, 13 or under in the US/Canada, 13-16 or under in Europe, and 18 or under in Brazil) on purpose. We intentionally do not target these users when showing behavioral advertisements and do not permit them to use our services.  

- Underage users cannot send their personal information to the company, and if their personal information is found collected, we will immediately delete relevant data.  

- If you are an underage user, please do not send any of your personal information to the company including your name, address, contact number, or email address. If you suppose the company is keeping data collected from such a user, please contact us immediately.   


2) Game service  

- The age limit for the use of game services is set according to the game rating authorized in each service area.  



10. How do you contact Pearl Abyss?  

If you have any questions about personal information protection or have issues related to personal information, please send an inquiry through Customer Support on our official website (https://support.pearlabyss.com/Support). The company will answer your inquiries as soon as possible.   


Also, you may report any of your concerns regarding personal data while using our services to the personnel or department in charge of personal data protection. The Company will do its best to thoroughly address and answer all complaints as quickly as possible. Please contact the following institutions if you need to report or receive consultation about personal information.  

Chief Privacy Officer

Department that handles issues on personal information

Name: Jin-Young Heo (Title: CPO)

Number: +82) 1661-8572

Email: privacy@pearlabyss.com

Fax: +82) 031-624-5897

Department: Policy & External Relations Division

Number: +82) 1661-8572

Email: privacy@pearlabyss.com

Fax: +82) 031-624-5897


1) Authorities and consulting agencies handling infringement of personal information in the Republic of Korea  

If you are residing in the Republic of Korea, you may contact the following bodies for additional reports and consultations on any infringement of personal data.  

- Infringement of Personal Information Report Center (privacy.kisa.or.kr / Without Country Code: 118)  

- Supreme Prosecutors’ Office Cybercrime Investigation Division (spo.go.kr / 02-3480-3570)  

- Korean National Police Agency Cyber Bureau (cyberbureau.police.go.kr / Without Country Code: 182)  

- Personal Information Dispute Mediation Committee (kopico.go.kr / Without Country Code: 1833-6972)    


2) Company and agency in charge of personal information protection in Europe (located in the Republic of Korea)  

If you are residing in Europe, you may ask questions regarding your personal information through the following contact information.  


Company in charge of personal information protection: Pearl Abyss Corp.   

Address: Simin-daero 327 beon-gil Dongan-gu, Anyang-si, Gyeonggi-do,14055, Rep. of KOREA  

Email: dpo@pearlabyss.com   


Company and agency in charge of personal information protection in Europe  


VeraSafe has been appointed as PEARL ABYSS H.K. LIMITED's representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union.   


VeraSafe can be contacted in addition to dpo@pearlabyss.com, only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this contact form:  https://www.verasafe.com/privacy-services/contact-article-27-representative   


Alternatively, VeraSafe can be contacted at:   


VeraSafe Czech Republic s.r.o  

Klimentská 46  

Prague 1, 11002  

Czech Republic 



11. Overseas Transfer of Personal Information (for Korean users)  

Pearl Abyss stores the following personal information overseas to provide stable and safe service. The following applies to Shadow Arena Service.    


1) Personal Information that is Transferred (Stored) Abroad:  

① When signing up for the official website  

- Email address, date of birth, mobile phone number, region   


② When using game services on NA, EU/RU server  

- Game progress data  

- Chat records, IP address, PC information (e.g.: CPU, RAM, graphic card, vRAM, etc.)   

- Gameplay data, interactions with other players while using Services, and all data related to the use of our Services  

- Error information, MAC address  

- Game screenshot (for game client errors)   

- The information collected through Cookies and related technology  

- Web browser information, Location information  

- Advertising ID  

- MAC address, HDD serial (when using PC Café service)   

- Data required to verify payment  


③ Information transfer (storage) to detect and block hacking and malicious behaviors.  

- Data on the progress of the game  

- Chat history, access IP information, PC information (e.g. CPU type, RAM capacity, graphic card type, graphic card RAM, etc.)   

- Data on gameplay and interaction with other players within the service.    


2) Countries personal information is transferred or stored  

① United States of America  

- When signing up to the official website  

- When using game services on the NA server     


② Germany  

- When using game services on EU/RU server     


③ Ireland  

- (On all server) Information transfer (storage) to detect and block hacking and malicious behaviors.     


3) Purpose of transferring or storing personal information and the company storing or receiving the transferred data  

① To provide an environment for users when using the official website  

: Microsoft Azure (02-531-4500, contact number of domestic agent, MS Korea)     


② To provide games services  

: Microsoft Azure (02-531-4500, contact number of domestic agent, MS Korea)      


③ Detect and block hacking and malicious behaviors  

- Epic Games S.a.r.l. (EasyAntiCheat), www.easy.ac/contact/     


4) Personal information transfer method and time:  

① Sent through the network when signing up and using the official website  

② Sent through the network when using the game.      


5) Transferring and storing period of personal information  

① Transfer/storage of personal information to provide services on the official website and game.  

- Until the user withdraws membership     


② Transfer (storage) to detect hacking and malicious behaviors.  

- When hacking or malicious behavior has not been detected: maximum 5 days  

- When hacking or malicious behavior is suspected: maximum 3 months  

- When hacking or malicious behavior is confirmed: until termination of the contract   


Users can always contact Support (https://support.pearlabyss.com/Support/) on the official website and ask for the termination of his or her personal information’s transfer to another country. However, the user may experience limitations when using services if certain personal information is not transferred to another country under request.   


This Privacy Policy does not apply to any data collected on the website of another company associated with the services that the company provides. Hence, please check the relevant Privacy Policy when visiting the linked website of another company.   

 


Addendum  

This policy shall enter into force from May 21, 2020.  

This policy shall enter into force from August 6, 2020.  

This policy shall enter into force from September 17, 2020.  

This policy shall enter into force from January 27, 2021. 

Details

We may provide you with promotional information, such as announcements, special benefits, and recommendations related to services by Pearl Abyss. You may choose not to agree to receive promotional informationeven if you agree, you may withdraw your agreement at any time.