Pearl Abyss

Purpose

① These terms and conditions set out the basic rules pertaining to the relationship between the Pearl Abyss Corp. and its affiliated and subsidiary companies (hereinafter “Pearl Abyss” or the “Company”) and the Member use of the services provided (the services pertaining to the Pearl Abyss account, official website services, and the like hereinafter referred to as “Service”).

    

 

Right to Revise Terms 

① The Company may amend these Terms of Service to the extent that it does not violate the relevant laws and regulations.

② In the event that the Company amends or revises the agreement, it must specify the date of revision and reasons for revision. A notice regarding the amendment must be made 7 days prior to the actual implementation of the amendment. Members that view the page will be directed to the previous revision until the new revision is applied. However, in the event that there is a large change, the Company must notify its Members 30 days in advance and send an electronic mail to its Members outlining the reasons for amendment and the implementation date. Also, in the event the Member cannot be reached, there will be a notice posted on the website.

③ If the Company has amended the terms of service, the Company must check whether its Members have received and agreed to the revised Terms of Service. If a Member abstains from either accepting or rejecting the amended Terms of Service until the effective date, the Company will acknowledge that the Member agreed to the amended Terms of Service.

④ If a Member does not agree to the amended Terms of Service, the Company or Member may terminate the service agreement.

  

 

Ruling Rules

① The Company may have separate Terms and conditions and Operating Policies ('Operational Policies, etc.') for services, and if the contents differ from these terms and conditions, the separate Terms and conditions and Operational Policy etc. shall prevail.

② Any matters not expressly stated in these terms and conditions shall be governed by the relevant laws and regulations.

  

 

Paid Contents and Cash Policy

① Detailed information regarding the Company’s paid contents and cash services can be found in each of its respective game’s terms of service.

 

 

Registration Procedure

① The person who intends to use the website service provided by the Company shall follow the process provided on the official website.

② The Member shall provide all the information required by the Company when applying for the service.

③ The Members shall enter their actual information when filling out the application form. In the event that the Member falsely records their identification information or steals another person's name, the Member shall not claim the Member's rights under this Agreement, and the Company may cancel or terminate the service contract.

④ Minors by the law of each nation, who apply for registration to use the services are considered to have earned the consent of their legal representative. Minors must check the Terms of Service with their legal representative, and the legal representative must be well-informed of the Terms of Service. The legal representative is held fully responsible for the minor’s use of services.

⑤ The Company will not be responsible for any disadvantages that occur when it is found out that a minor pretended to be an adult.

 

 

Registration Agreement and Limitations

① The Company will approve the use of services of the Member as long as the information entered during the registration process are true.

② The Company reserves the right to reject the Member’s use of Services, or revoke the use of Services if they were approved previously, if one of the following pertains to the Member.

1. Violated a clause in the “Registration Procedure” article above

2. Registered with the purpose of violating actions restricted by relevant laws

3. Children that registered without the approval of or were not approved by their legal representative

4. Inappropriate use of payment method or when payment method error occurs while using the Service

5. Members that are registering after being restricted for violating any of the terms of service for any of the games

6. When the Company cannot approve due to reasons outside of what is listed above

③ The Company can withhold approval as long as any one of the following is true.

1. The Company does not have the capacity in the system or is experiencing technical issues

2. There is an issue with the Service

3. When the Company cannot approve due to reasons outside of what is listed above

 

 

Member Account and Password

① The Company grants an account to its Members with a combination of letters, numbers or special characters selected by the Member for the Member’s convenience, such as to protect the Member’s information and to instruct the use of the game services.

② Based on the account information, the Company manages Members including providing all available services.

③ Members must exercise due diligence in managing their own account information. Members are liable for any damages incurred for the Member’s failure to manage his or her account information.

④ Members are responsible for managing their password. A Member is free to change his or her password for security reasons or concerns. However, if requested by the Company, the Member must authenticate himself/herself or submit the identification document requested from the Company.

⑤ Members are encouraged and reminded to change their password on a regular basis. Also, the Company may require Members to change their password for security purposes, such as to protect account information or for urgent matters. Members must change the password at the first access after Company’s request.

⑥ Members must notify the Company of any changes in the account information submitted to the Company by online revision or e-mail, etc. The Company shall not be liable for any disadvantage caused by incorrect information of which the Company was not informed.

⑦ Members may not be required changes to the approved accounts during the game services use period. However, Members must take necessary action if asked by the Company to change the account detail for the following reasons:

1. A situation where a change in account detail is required in order for the Company to more services efficiently to its Member.

2. A situation where Company’s game service and operations are integrated.

 

3. A situation where the account details need to be changed in accordance with relevant laws or corporate policies.

⑧ When asked to provide information to the Company in accordance with the Terms of Service, the Member shall not provide any fraudulent information.

  

 

Protection and Management of Personal Information

① The Company is committed to protecting your personal information to the standard set by relevant laws. Regarding the protection and use of Members’ personal information, the relevant laws and the Privacy Policy of the Company shall apply.

② The Company's Privacy Policy does not apply to links to third-party services in the official website and each game services, excluding certain services provided separately.

③ The Company is not liable for the leak of any information, including the Members’ account information, if it was caused by the Members’ negligence.

  

 

Termination of the Terms of Service

① Members can withdraw from the Use of Service Agreement at any time by terminating the following the account deletion process (hereinafter “Account Deletion”).

② The Company reserves the right to solicit the Member for identity confirmation when the Member applies for Account Deletion. The application will be processed accordingly following relevant processes and laws once the Member confirms their identity.

③ The Member’s personal information will be deleted excluding the information the Company is required to store according to the Privacy Policy and relevant laws.

④ The Company reserves the right to reject any Members from re-registering for Services after Account Deletion if the Company sees the need to do so.

⑤ Each of the game services will also be terminated once the Company and Member’s Use of Service Agreement has been terminated. The Company is not liable for the Member being restricted from the game services, unable to use the various currencies, game data, refund, withdraw, and various other drawbacks.

  

 

Termination and Deactivation of Membership

① Although the Company does its best to provide Services in a stable manner, it is necessary to discontinue all or part of the Services if there are substantial operational reasons such as maintenance inspection, replacement or failure of information and communication facilities, such as computers and servers, and communication disruptions.

② On the other hand, the Company can modify, change or terminate all or part of its service if there is a significant need to operate or improve its Services. No separate compensation will be made if any or all of the free Services are modified, changed, or terminated.

③ In addition, if it is predictable, It will be notified in advance via the official website. If it is unpredictable or outside the Company's control, the Services can be terminated immediately without prior notice.

  

 

Use of the Official Website Service 

① Text, document, picture, voice, video, or any combination of these are called postings. Making postings is a Service available only to Members who have completed Membership by agreeing to these terms and conditions.

② The website service provided to the Member allows them to create and share postings containing information, ideas, and opinions that correspond to various topics.

 

Posting Regulation

① The Member is responsible for any action that may arise from posting. If a Member is found on the basis of infringement on intellectual property, it may fall under civil or criminal law. If there are financial coverage involved, the user may be eligible to share that burden.

② The Company values the Member's postings and will make best effort to protect their postings from alteration, damage, or deletion. However, the Company may delete or move postings, or refuse to register postings that fall under any of the categories in the “Prohibited and Restricted Posting Table” without a prior notice, and the Company shall not be responsible nor take extra measures for the deleted postings and/or comments.

③ Anyone whose legal interests are infringed upon because of the posting, may request the suspension or deletion of the posting according to the relevant laws and procedures established by the customer support. The Company shall take necessary measures in accordance with relevant laws and regulations.

 

 

Naming Regulation

① The Member must not violate any of the following restrictions when selecting nicknames for the website of each game.

1. Using names that impersonates an operator, an employee, or other related persons of the Company

2. Using or including profanity or slang as or part of a name

3. Using names that contain offensive or defamatory contents to other Members or third parties

4. Using names that contain offensive content regarding a specific country, ethnicity, region, person, religion, race, gender, disability, etc.

5. Using names that violate public order and morals

 

6. Using names that contain sexual or obscene content

7. Using names that infringe on rights of the Company, other Members or third parties including intellectual property rights, such as copyrights etc. of Company

8. Using names related to the sale of Member account, game items, virtual assets, etc.

9. Using specific characters in a form that is difficult to identify and cause confusion to other Members

10. Using names for advertisement purposes

11. Using names that violate restrictions from other Terms of Service and Operating Policies

 

12. Using names to avoid the above restrictions by partially changing a word or combining other characters

② Violating any of the above stated restrictions may result in the change or deletion of the name without prior notice. If the violation is serious or repeated, the Company will take the necessary measures in accordance with the relevant Terms of Service and Operating Policies of each game.

③ In addition, the Company shall not take extra measures for the changed name of the Member responsible for such violation.

 

 

Notice of Restriction and Objection to the Restriction

① The Company reserves the right to restrict the Member’s use of the Services or terminate the Use of Service Agreement depending on the severity of the violation the Member has committed against these Terms of Service.

② If the Company restricts the use of services, the Member shall be notified of the following restriction by e-mail, in-game mail, or on the initial screen of the game: (a) grounds for restriction on the use of the Game Services; (b) type and duration of the restriction; and (c) how to object to the restriction.

③ The Member must submit a written complaint to the Company stating the grounds for objection to the restriction within 15 days from the date of receiving the notice via Support.  The restriction will be immediately lifted by the Company if the Member’s objection is deemed reasonable.

④ Th Member is liable for the management of the safety of the Member’s private information. The Member is prohibited from using an account from a third-party and giving their account to a third-party. The Member and the pertaining account will be restricted if found to be violating these Terms of Service while the account was being shared.

 

 

Trademark and Intellectual Property Right

① The Company owns all contents within the game and other intellectual property rights. This includes text, data, graphics, logos, button icons, images, audio clips, video clips and links, but not limited to all website materials are used in accordance with the ownership, control, license or permission from the Company copyrights, trademarks and others, which are protected by intellectual property rights.

② The content serviced on the website is for personal and non-commercial use. A Member must receive confirmation from the Company in order to copy, re-create, re-post, edit, upload, post, transfer or distribute any other content including for e-mail means.

③ A Member may only use, download or save the content serviced on the website for only personal or non-commercial use.

     

 

Damages

① If the Company causes loss to Members intentionally or through gross negligence, the Company shall be liable for their damages.

② If Member causes loss to the Company by violating the Terms of Service, the Member shall pay the damages to the Company.

  

 

Notice to Members

① The Company may notify a Member via e-mail or text message (LMS/SMS) designated by the Member, and other forms of contact such as in-game pop-up message, mail, etc unless otherwise stipulated in the Terms of Service.

② To the extent permitted by law, the Company may notify a Member by posting a notice on the Company's initial page of the Game Service or each individual game site or by displaying a pop-up message for at least seven (7) days.

  

 

Handling of Complaints and Disputes

① The Company guides the website service on how to present the Members' opinions or complaints in consideration of the convenience of the Members. The Company operates a dedicated staff to handle the opinions or complaints of such Members.

② If the opinions or complaints raised by the Members are objectively recognized as legitimate, the Company shall promptly deal with them within a reasonable period. However, in the event of prolonged processing, the Members are to be notified of the reasons and schedule required for a long period of time in the game service or are to be notified in accordance with [Notice to Members] from this Terms of Service.

③ In the event of a dispute between the Company and its Members that is handled by a third party arbitration body, the Company may faithfully demonstrate to the Members the measures taken, including restriction of use, and follow the adjustment of the third party arbitration body.

  

 

Governing Law and Jurisdiction

① This Terms of Service and Use of Service Agreement shall be governed by and construed in accordance with the laws of the Republic of Korea.

② If some content of these Terms of Service is deemed ineffective in accordance with the Consumer Protection Act and other relevant laws, the rest of the content will still be in effect.

③ The court designated through the procedures of relevant laws and regulations will be the competent court for all disputes arising from or related to these Terms of Service and use of services.

 

 

Additional Clause

This Agreement is in effect as of May 25, 2022.

1. What type of information does Pearl Abyss collect?

2. Why does Pearl Abyss collect information?

3. Who does Pearl Abyss share your information with?

4. How long does Pearl Abyss retain the information, and how is it deleted?

5. How does Pearl Abyss transfer information overseas?

6. How is your information protected?

7. What information is automatically collected (e.g. cookies)?

8. What rights and choices do I and my legal guardian have pertaining to my personal information?

9. Is there an age restriction for the use of Pearl Abyss’ services?

10. How do you contact Pearl Abyss?

11. Overseas Transfer of Personal Information (for Korean users)

 

Pearl Abyss and its affiliated companies (Hereinafter referred to as “Pearl Abyss” or the “Company”) provides PC, mobile, console, official website, and other game related services (“Services”). Pearl Abyss stores, processes, and shares personal information in certain circumstances in order to provide you with these services. However, the security of your personal information is a priority to us and ample measures will be taken to protect it.  

 

This Privacy Policy provides information on how your personal data is used for which purpose, and which measures the company is taking to protect your personal data. 

 

The company’s Privacy Policy is subject to change in accordance with the modifications made to the government’s relevant law or guideline, or to the regulation of the company. When a revision is made, it is disclosed on the official website. Therefore, users are recommended to look to the official website for any changes made to the policy. 

 

This Privacy Policy applies to all services provided by the Company.

 

 

1. What type of information does Pearl Abyss collect?

The company collects the following personal information when you sign up on our official website, use provided services (including mobile services), edit personal information, or submit inquiries via phone call, fax, or through customer support, as well as when partners provide and collect your information using a data collection tool.

 

1) Information provided by you

① Information provided during Pearl Abyss account creation.

- Email address (account name), password, name, region, and date of birth

* Signing up with an SNS account will collect additional user identification information.

 

② Information provided during Pearl Abyss account creation using a Steam account.

- Member identification number, Email address, name, region, and date of birth

 

* The Company intentionally does not collect or request personal information from users regarded as minors in their respective countries (e.g. 14 or under in Korea, 13 or under in the US/Canada, 13-16 or under in Europe, and 18 or under in Brazil)

 

③ The following information is collected when a Korean user verifies his/her identity.

- Name, date of birth, connecting information (CI). 

 

④ In the event a Korean user between the age of 15 and 19 uses the game and/or paid content service, the following information of the legal representative may be collected.

- Name, date of birth, connecting information (CI), email address of the legal representative.

* The CI of the legal representative will not be stored in the database and will only be used for verification purposes and be deleted afterwards.  

 

⑤ The following information of legal representatives of users registered on the official website between the ages of 13 and 18 may be collected for residents of England, the British Indian Ocean Territory, and the British Virgin Islands in order to utilize game and payment services.

- Email address, name, and date of birth  

 

⑥ The following additional services collect respective personal information.

* Additional information may be gathered from users using certain services and participants of certain events or promotions.

* When in need of additional data, we will ask for your consent after notifying you on the type of data to be collected, the purpose, and the storage period.

 

2) Data created while using our Services.

The company collects the following data that is created while you use our services with or without an account.

- Game progress data

- Chat records, IP address, PC information (e.g.: CPU, RAM, graphic card, vRAM, etc.)

- Gameplay data, interactions with other players while using our services, and all data related to the use of our Services

- Error information, MAC address

- Game screenshot (for game client errors)

- The information collected through cookies and related technology

- Web browser information, location information

- Advertising ID

- MAC address, HDD serial (when using PC Café services)

- Data required to verify payment

2. Why does Pearl Abyss collect information?

The company collects information for the following reasons.

 

1) We process the necessary data to provide services.

The Company collects information to provide services to you on your contractual relationship with us.

- To allow you to make an account and allow us to provide you services;

- To access our services;

- To provide products and services requested by you;

- To provide information about the products and services you request;

- To settle payments for purchases and paid services;

- To abide by relevant legislation

 

2) The company collects information to provide appropriate services.

The company collects the following information out of legitimate interest as the information is used:

- To improve and develop the services provided by the company;

- To improve and develop optimization of services and overall game experience;

- To update and develop player profiles;

- To set and manage registered account;

- To provide software updates;

- To maintain settings and provide content;

- To reply and provide support to submitted opinions or inquiries;

- To provide notices on changes made to Terms of Service, service errors, updates, security warnings, support, etc.;

- To create events and promotion programs for customers;

- To send event and promotion gifts

 

3) The company processes relevant data to provide safe and fair services.

The company has legitimate interest in collecting and processing the data necessary to accomplish the following purposes in order to keep your services safe and fair. Please see our Terms of Services for legal usage policies:

- To prevent abusive and unauthorized use of malicious users;

- To provide services to protect personal information;

- To allow quality game experience across multiple devices;

- To allow appropriate automatic or manual chatting;

- To find bugs, errors, and provide solutions;

- To comply with relevant laws and to investigate and deter disputes, fraud, and other illegal activities.  

 

4) The company processes necessary data to create targeted advertisements.

The company has legitimate interest in collecting and processing the data necessary to establish targeted advertisements on our services, other websites, and emails. However, commercial advertisements (direct marketing information) will only be sent to users who have agreed to receiving commercial advertisements (receiving marketing information).

- To track content accessed by users in relation to services and online behaviors;

- To customize advertisements and offer targeted marketing and promotions;

- To recommend or suggest information on services users may find interesting

 

5) For all the aforementioned cases and purposes, the Company may analyze and classify the entirety of the collected data.

The Company may have legitimate interest when collecting and processing data necessary to meet contracts, provide and retain appropriate services, and set up targeted advertisements. However, any personal data users have not agreed to provide will not be used.

  

 

3. Who does Pearl Abyss share your information with?

The company does not share identifiable personal information with a third party without the consent of the relevant user. When requesting consent from a user, the company will provide information on the subject receiving the data, the purpose, and the type of data shared. However, the company shares information with third parties if it is required by law, or is deemed necessary to enforce our rights, property, or operations or to protect users or third parties or if we engage partners and service providers in order to provide our services to you by the due process of law.  

 

1) Other players and users

- If you post on the forums, it will be displayed for the public to see.

- If you chat using our services, it will be displayed for other players.

- In the event you violate the Terms of Service or Operating Policies, or win an event, parts of your in-game family name, character name, and guild name may be displayed on the website or forums for the public to see.

 

2) In the event the user consented in advance

- Before collecting or providing information, the user shall be notified of to whom the information will be provided, which information will be provided, and the reason for providing the information. The Company will go through the procedure to obtain consent, but if the user does not agree, it will not be provided to a third party.

 

3) Partners and service providers

- The Company may provide user information to its vendors, consultants, marketing partners, research firms and other service providers or business partners. The information will be provided according to the clauses of this privacy policy.   

 

Our consignment company for processing personal information and its consigned duties are as follows:

 

4) Public authorities and investigative bodies

- The Company may share your information with third parties and public authorities to comply with the law and to curb fraud and illegal behavior.

- The Company may share your information with third parties and public authorities by the due process of law to protect the safety and property of the company, employees of the company, and you.

- The Company may provide user data upon request from an investigative body according to the appropriate procedure and process specified in the regulation or statute law.  

 

5) Advertising companies and social media

- The company shares your information with advertising companies and social media (Facebook, Google, Twitter). Relevant third parties will have access to your information in accordance with the Privacy Policy to use tools that interact with social media, in-game advertising, and other operations of third-party companies. For more detail on how these third-party companies handle your information, please refer to the relevant third-party company’s Privacy Policy.

- Facebook: https://www.facebook.com/about/privacy

- Google: https://policies.google.com/privacy

- Twitter: https://twitter.com/en/privacy

 

6) Delivery companies

- The company may share your address and contact information you provided to delivery companies only with the motive of shipping prizes.  

 

7) Payment service company

- If deemed necessary for settlement of charges based on service provision, the user’s data may be provided to the payment service company.

 

 

4. How long does Pearl Abyss retain the information and how is it deleted?

The Company maintains and uses the collected information for the duration of users’ membership with their given consent. In principle, once the purpose of gathering and using provided personal information is fulfilled (ex. on request of membership withdrawal, closing of a participatory event), the relevant information will be eliminated immediately. (However, to prevent undesired membership withdrawal due to any identity theft and account-takeover identity theft, the user’s personal information will be stored for 15 days after requesting account deletion.)  

 

However, the following information will be retained for the specified period of time under respective reasons in accordance with the relevant act on data in the Republic of Korea. They will not be used for any other purposes.

 

1) Reasons for retaining information under relevant laws

① Protection of Communications Secrets Act

- Log-in records: 3 months

 

② Act on the Consumer Protection in Electronic Commerce, etc.

- Records of labeling and advertisement: 6 months

- Records of contracts or withdrawal of membership: 5 years

- Records on payment and supply of goods, etc.: 5 years

- Records on consumer complaint and conflict settlement: 3 years

 

③ Framework Act on National Taxes, Corporate Tax Act

- Account book and evidential document for all transactions stipulated in the tax law: 5 years

 

2) Reasons for retaining personal information under the company's internal guidelines

The Company may retain personal information collected through events or promotions for a maximum of 1 year. The duration may differ depending on each event or promotion, and the period of collecting and utilizing data guided in each event or promotion will be employed first.

 

Additionally, the Company has legitimate interest in storing the following information to restrict Steam account holders from acquiring certain items multiple times by deleting and re-registering their accounts. (We cannot determine the identity of users using this information.)

- Steam member identification number, DLC item delivery information

 

In principle, the Company instantly eliminates users’ personal information once the purpose of collecting and utilizing relevant information is fulfilled or the duration for preserving and utilizing relevant data is expired. The procedure and operation of deleting personal information are as follows:

 

① Deletion Procedure

Users’ personal information will be instantly erased once the purpose of collecting and utilizing relevant information is fulfilled (15 days after the grace period for membership withdrawal). However, it is held for a certain period, for the purpose of information protection as stipulated by the law (refer to “4. How long does Pearl Abyss retain the information?”).

 

② Deletion Method

Personal information printed out on paper (printed material, papers, etc.) is shredded or incinerated, and information saved in the form of an electronic format is permanently deleted in such a way that it cannot be recovered.

 

 

5. How does Pearl Abyss transfer information overseas?

Your information may be sent overseas as the Company provides services worldwide. Each country may have different laws pertaining to information protection. In particular, if you are residing in a European country, laws on the protected range of information in other countries outside of the EEA (European Economic Area) may be different to that of your own country of residence. The company will comply with the relevant laws to protect your information. Please refer to ‘6. How is the information protected?’ for details on how your information will be protected.  

 

The Republic of Korea and the EU have adopted the Personal Information Protection Adequacy Decision for the transfer of personal information to the Republic of Korea in accordance with the GDPR.

- The Personal Information Protection Act in the Republic of Korea guarantees equal protection of personal information as the GDPR of the EU.

- Personal information can be safely transferred from the EU to the Republic of Korea without the need for additional authentication according to the Adequacy Decision.

 

You can always reach Support or the personnel or department in charge of privacy protection (privacy@pearlabyss.com) and request discontinuance of an overseas transfer of your personal data. However, if some information is not provided to an overseas partner per your request, you may experience some limitations when using our official website or game services.

 

When transferring your information to partners and service providers listed under ‘3. Who does Pearl Abyss share your information with?’, the Company transfers information in compliance with the European Commission’s Standard Contractual Clauses. Your information will be transferred with adequate protection. For more information, please feel free to contact Support on our official website or the personnel or department in charge of privacy protection (privacy@pearlabyss.com).

 

 

6. How is the information protected?

The Company uses the following technology, management, and physical measures to prevent data loss, theft, breach, alteration, and destruction. However, the company is not liable if the data is leaked due to your negligence such as poor password management or mishaps outside of the company’s control.  

 

1) Technology

- The Company encrypts the information specified within, as well as additional relevant laws and regulations, when it gets stored.

- Files and data transfers containing important information (including your personal information) are protected by encryptions, file locks, or other such protection methods.

- The Company has backup systems to prevent your information from getting leaked or destroyed. The company utilizes anti-virus programs, firewalls, and other various security devices to protect your information.

- The Company is taking the necessary security measures for its systematically organized database system to process personal information.  

 

2) Management

- The Company keeps access rights to your information to a minimum. The minimum number of personnel given access to your information are the following:

① Personnel that are directly involved with marketing, events, customer support, and delivery (including personnel in partner companies and service providers);

② Personnel that are in charge of personal information including our Data Protection Officer;

③ Parties handling personal information for inevitable business purposes.

- The Company carries out a training program about personal information protection on a regular basis for personnel and consigned companies handling personal data.

- The company established Privacy Policy with the department in charge of personal information protection. Additionally, the company aims to enforce internal regulations and rectify issues as soon as they are discovered.

 

3) Physical Security

- The company has a separate location where personal information is physically stored. Entry to and operation of this location is strictly monitored with an established entry protocol.

- Documents with personal information and other forms of information storage are installed by locking devices in safe locations.

  

 

7. What information is automatically collected (e.g. cookies)?

The Company uses ‘cookies’. Cookies are small text files sent by the company’s official website that are stored in your hard drive. The following information pertains to the use of cookies, etc.

 

1) Purposes for using cookies

Analysis of subscribers and non-subscribers accessing our official website and duration, to understand and track user preferences and interests, provide other personalized services by tracking the number of times the website has been accessed, as well as other information.  

 

The Company and third-party analysis service providers use tracking technologies such as cookies, beacons, tags, or scripts. These technologies are generally used by the company to collect statistics about the websites to analyze tendencies, manage the website, and to understand how our website is used. The Company may receive collected data as a whole from analysis service providers that use these technologies.

 

2) How to block cookies from getting saved

You have the right to block cookies from getting saved on your hard drive. This can be done by going to your web browser’s option settings to allow all cookies, ask for permission each time cookies get saved, or to block all cookies from getting saved. However, if the user refuses to have cookies saved, some services may be no longer available.

- Internet Explorer: Go to [Tools] at the top of the browser → [Internet Options] → [Personal Information] → [Advanced]

- Chrome: Go to [⋮] at the top-right of the browser → [Settings] → [Privacy and security] → [Cookie and other site data] to change your settings.

* Other web browsers adhere to their respective settings.

 

The Company may use various external weblog analyzing tools such as Google Analytics and allow advertisers to provide targeted advertisement online and collect behavioral data.

 

① How to change Google Analytics settings:

- https://tools.google.com/dlpage/gaoptout

* Other weblog analyzing tools adhere to the respective blocking method.  

 

② How to withdraw consent for receiving targeted advertising:

- Online advertisers providing targeted advertisement: Google, Facebook, Twitter

- Behavioral data collection method: Automatically collected when the user visits the official website or opens the application.

* Online Behavioral Advertisement: A marketing strategy that provides customized services for users by analyzing their online behaviors and access records, etc.

- Android: Click on privacy settings then select to block certain ads.

- iOS: Click on privacy setting then select “limit ad tracking”.

  

8. What rights and choices do I and my legal guardian have pertaining to my personal information?

You may always inquire about your registered personal information, and if you do not want the Company to process your personal information, you may withdraw consent, restrict processing of your personal information, or request membership withdrawal. Yet, once your personal information is eliminated for membership withdrawal, related information the user has created or stored while using the company’s services may be eliminated as well. 

 

You can view or edit your personal information on “My Page” after logging into the website, and request membership withdrawal through My Page > Delete Account. You can also contact Support or the personnel or department in charge of privacy protection (privacy@pearlabyss.com) to view or edit your personal information or withdraw membership.

 

Once the user has requested the correction of an error in his or her personal information, the relevant information will not be used or provided until the rectification is made. Likewise, if any wrong personal information was already provided to a third party, corrected data will be delivered to the third party instantly for further correction.

 

The company processes personal information withdrawn or deleted under the request of the user following “4. How long does Pearl Abyss retain the information?” and limits the information from being used or searched for other purposes.

 

1) Privacy rights of users residing in the European Economic Area (EEA)

Users accessing the Services from the European Economic Area have the following additional rights relating to personal information, but their effectiveness and procedures may be determined in accordance with the laws and regulations of individual countries.

① The right to request the Company to send personal information to another company

② The right to contact the supervisory authority

 

2) Privacy rights of users residing in California

Under California law, you have the right to request the following information form the Company if you are a resident of California.

① A description of the categories of personal information disclosed to any third party to whom the company may have disclosed your personal information for that third party's direct marketing purposes within the previous calendar year.

② Information that identifies any such third party(ies)

 

The Company does not purposely share or sell your personal information to unaffiliated third parties for direct marketing purposes without your consent.

 

3) Parental Control Feature (For residents of the Republic of Korea and England)

The Company provides the following services for legal representatives through the Parental Control feature.

① Set child’s gameplay limits

② Set child’s purchase limits

 

All the rights and functions listed above can be exercised by legal representatives through the following websites.

- Official Website Support

- Chief Privacy Officer and relevant department (privacy@pearlabyss.com)

- Parental Control Website (https://parents.pearlabyss.com)

  

 

9. Is there an age restriction for the use of service?

1) Website service

- The Company intentionally does not collect or request personal information from users regarded as minors in respective countries (ex. 14 or under in Korea, 13 or under in the US/Canada, 13-16 or under in Europe, and 18 or under in Brazil). (However, users between the ages of 13 to 18 that are residents of England, the British Indian Ocean Territory, and the British Virgin Islands must receive consent from their legal representative to utilize the company’s game services.)

- Underage users cannot send their personal information to the Company, and if their personal information is found collected, we will immediately delete relevant data.

- If you are an underage user, please do not send any of your personal information to the Company including your name, address, contact number, or email address. If you believe the Company is keeping data collected from such a user, please contact us immediately.

 

2) Game service

- The age limit for the use of game services is set according to the game rating authorized in each service area.

  

 

10. How do you contact Pearl Abyss?

If you have any questions about personal information protection or have issues related to personal information, please send an inquiry through Customer Support on our official website. The Company will answer your inquiries as soon as possible. Also, you may report any of your concerns regarding personal data while using our services to the personnel or department in charge of personal data protection. The Company will do its best to thoroughly address and answer all complaints as quickly as possible. Please contact the following institutions if you need to report or receive consultation about personal information.

 

1) Authorities and consulting agencies handling infringement of personal information in the Republic of Korea

If you are residing in the Republic of Korea, you may contact the following bodies for additional reports and consultations on any infringement of personal data.

- Infringement of Personal Information Report Center (privacy.kisa.or.kr / Without Area Code: 118)

- Supreme Prosecutors’ Office Cybercrime Investigation Division (spo.go.kr / Without Area Code: 1301)

- Korean National Police Agency Cyber Bureau (ecrm.police.go.kr / Without Area Code: 182)

- Personal Information Dispute Mediation Committee (kopico.go.kr / Without Area Code: 1833-6972)

 

2) Company and agency in charge of personal information protection in Europe (located in the Republic of Korea)

If you are residing in Europe, you may ask questions regarding your personal information through the following contact information. 

 

Company in charge of personal information protection: Pearl Abyss Corp.

Address: 48 Gwacheon-daero 2-gil, Gwacheon-si, Gyeonggi-do, 13824, Rep. of Korea

Email: dpo@pearlabyss.com

 

Company and agency in charge of personal information protection in Europe

VeraSafe has been appointed as PEARL ABYSS H.K. LIMITED's representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. If you are in the European Economic Area, VeraSafe can be contacted in addition to dpo@pearlabyss.com, only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this contact form: https://verasafe.com/public-resources/contact-data-protection-representative representative or via telephone at: +420 228 881 031

 

 

11. Overseas Transfer of Personal Information (for Korean users)

Pearl Abyss stores the following personal information overseas to provide stable and safe service.

 

1) Personal Information that is Transferred (Stored) Abroad:

① When using the official website services or Parental Controls:

- E-mail address

- Legal guardian’s information (name, date of birth, email)

※ Member information (name, date of birth, phone number, region, and CI) except email address is saved in Korea's Internet Data Center (IDC) and will not be transferred (stored) overseas.

 

② Information transfer (storage) to detect and block hacking and malicious behaviors.

- Data on the progress of the game

- Chat history, access IP information, PC information (e.g. CPU type, RAM capacity, graphic card type, graphic card RAM, etc.)

- Data on gameplay and interaction with other players within the service.

 

2) Countries where the information is being transferred to and stored

① United States of America

 - When using the website to Sign up and Parental Controls

 

② Ireland

- Information transfer (storage) to detect and block hacking and malicious behaviors.

 

3) Purpose of transferring or storing personal information and the Company storing or receiving the transferred data

① To provide an environment for users when using the official website

: Microsoft Azure (02-531-4500, contact number of domestic agent, MS Korea)

 

② Detect and block hacking and malicious behaviors

- Epic Games S.a.r.l. (EasyAntiCheat), www.easy.ac/contact

 

4) Personal information transfer method and time:

① Sent through the network when using the official website

② Sent through the network when using the game.

 

5) Transferring and storing period of personal information

① Transfer/storage of personal information to provide services on the official website and game.

- Until the user withdraws membership

 

② Transfer (storage) to detect hacking and malicious behaviors.

- When hacking or malicious behavior has not been detected: maximum 5 days

- When hacking or malicious behavior is suspected: maximum 3 months

- When hacking or malicious behavior is confirmed: until termination of the contract

 

Users can always contact Support on the official website and ask for the termination of the transference of his or her personal information to another country. However, the user may experience limitations when using services if certain personal information is not transferred to another country under request.  

 

This Privacy Policy does not apply to any data collected on the website of another company associated with the services that the Company provides. Hence, please check the relevant Privacy Policy when visiting the linked website of another company.

 

 

Addendum

This policy shall enter into force from September 21, 2022.