Sign Up

Welcome to Pearl Abyss

Please agree to the Terms of Service, Privacy Policy, and Promotions (Optional)
Learn more

This agreement from Pearl Abyss (Pearl Abyss Corp., Pearl Abyss Taiwan Corp., Pearl Abyss HK Limited., and Pearl Abyss America, includes Inc., hereinafter "Pearl Abyss" or the "Company") outlines the service it provides and sets forth the basic requirements for Subscribers (called "Subscriber") of the Pearl Abyss website. By clicking the “Accept” button, you will be deemed to have read and agreed to the terms and conditions outlined in this agreement. In addition, since the Terms of Service may be subject to change or amendment, please read these terms regularly.


Information provided by Company

The company shows the following items in the initial screen of the website for its Subscribers to see. However, the Privacy Policy and Terms of Service must be viewed from a different page.
1. Company name and representative of the company
2. Production service accreditation number
3. The office mailing address (including the address of the place where the Subscribers of the complaint can be processed)
4. Telephone number, fax number, and email address
5. Business Registration Number, Communication Vendor Registration Number
6. Privacy Policy
7. Terms of Service
8. Information deemed necessary from the company

 

Right to Revise Terms

Pearl Abyss holds the right to amends or revises the Terms of Service, accounts and operation policy if deemed necessary.
In the event the company amends or revises the agreement, it must specify the date of revision and reasons of revision. A notice regarding the amendment must be made 7 days prior to the actual implementation of the amendment. Subscribers that view the page will be directed to the previous revision until the new revision is applied. However, in the event that there is a large change, the company must notify its Subscribers 30 days in advance and send an electronic mail to its Subscribers outlining the reasons for amendment and and implementation date.
If the company has amended the terms of service, the company must check whether its Subscribers have received and agreed to the revised Terms of Service. If a Subscriber abstains from neither accepting or rejecting the amended Terms of Service until the effective date, the company will acknowledge that the Subscriber agreed to the amended Terms of Service.
If a Subscriber does not agree to the amended Terms of Service, the company or Subscriber may terminate the service agreement.

 

Regulations Outside of Terms and Conditions

Concerning matters not specified in this Agreement or any interpretation of these Terms, the related statutes shall be in accordance with the "E-Commerce Act," "Act on Regulation of Terms," "Act on Promotion of Game Industry," "Act on Promotion of Information and Communications Network Utilization and Information Protection," and "Act on the Promotion of Content Industry."


Operating Policy
In order to apply the terms and conditions, and to protect the rights and interests of users and maintain order in the world of the game, the company can set specific scope of the terms and conditions as a game service operation policy (hereinafter referred to as the "Operating Policy").

 

Applications and Methods for Use

The person who intends to use the website service provided by the company shall submit an application for use by submitting the application form provided on the website and agreeing to the terms and conditions.

The Subscriber shall provide all the information required by the company when applying for the service.

The Subscribers shall enter their real name and actual information when filling out the application form. In the event that the Subscriber falsely records his real name or identification information or steals another person's name, the Subscriber shall not claim the Subscriber's rights under this Agreement, and the company may cancel or terminate the service contract.

 

Use of the Official Website Service

Text, document, picture, voice, video, or any combination of these are called postings. The website service is available only to Subscribers who have completed Subscribership by agreeing to these terms and conditions.

The website service provided to the Subscribers allows them to create and share postings containing information, ideas, and opinions that correspond to various topics.

 

Posting Regulation

The Subscriber is responsible for any action that may arise from posting. If a Subscriber is found on the basis of infringement on intellectual property, it may fall under civil or criminal law. If there are financial coverage involved, the user may be eligible to share that burden.

The company values postings from Subscribers and does its best to prevent deletion, damage, or edit to the postings. However, the company may delete, move or reject a request to register for the following posts without prior notice. In addition, the company may take appropriate measures against the Subscriber responsible for such posting in accordance to Operating Policy.

  1. 1. Intentionally slander other Subscribers or third parties
    2. If a Subscriber makes lewd or profane postings or websites.
    3. If a Subscriber makes a posting that damages or infringes intellectual property rights of the company, other Subscribers or third parties.
    4. The contents are not in accordance with the posting principles prescribed by the company or the nature of the bulletin board;
    5. The contents are related to the sale of subscriber account, game items, virtual assets, etc., which are prohibited by the company policy
    6. The posting promotes piracy or hacking
    7. The posting, from an objective perspective, is linked to a crime
    8. The posting is for advertising purposes for profit
    9. The posting interferes with the normal operation of the company or game services
    10. The posting distributes or is linked to the contents that violate public order and morals
    11. The posting is in violation of other relevant laws and regulations

Anyone whose legal interests are infringed upon because of the posting may request the suspension or deletion of the posting according to the relevant laws and procedures established by the customer support. The company shall take necessary measures in accordance with relevant laws and regulations.
In the event of an account restriction, the company will send an e-mail with the cause and reason for restriction to the restricted Subscriber. To file an appeal, please go to the Shadow Arena website and contact Support.

 

Trademark and Intellectual Property Right

The company owns all contents within the game and other intellectual property rights. This includes text, data, graphics, logos, button icons, images, audio clips, video clips and links, but not limited to all website materials are used in accordance with the ownership, control, license or permission from the company copyrights, trademarks and others, which are protected by intellectual property rights.

The content serviced on the website is for personal and non-commercial use. A Subscriber must receive confirmation from the company in order to copy, re-create, re-post, edit, upload, post, transfer or distribute any other content including for e-mail means.
A Subscriber may only use, download or save the content serviced on the website for only personal or non-commercial use.

 

Subscriber Account and Password

The company grants an account to its Subscribers with a combination of letters, numbers or special characters selected by the Subscriber for the Subscriber’s convenience, such as to protect the Subscriber’s  information and to instruct the use of the game services.
Based on the account information, the company manages Subscribers including providing all available services.

Subscribers must exercise due diligence in managing their own account information. Subscribers are liable for any damages incurred for the Subscriber’s failure to manage his or her account information.

Subscribers are responsible for managing their password. A Subscriber is free to change his or her password for security reasons or concerns. However, if requested by the company, the Subscriber must authenticate himself/herself or submit the identification document requested from the company.

Subscribers are encouraged and reminded to change their password on a regular basis.

The company may require subscribers to change their password for security purposes, such as to protect account information or for urgent matters. Subscribers must change the password at the first access after company’s request.    

Subscribers must notify the company of any changes in the account information submitted to the company by online revision or e-mail, etc. The company shall not be liable for any disadvantage caused by incorrect information of which the company was not informed.
Subscribers may not be required changes to the approved accounts during the game services use period. However, Subscribers must take necessary action if asked by the company to change the account detail for the following reasons:

  1. 1. A situation where an change in account detail is required in order for the company to more services efficiently to its Subscriber.
  2. 2. A situation where company’s game service and operations are integrated.
  3. 3. A situation where the account details need to be changed in accordance with relevant laws or corporate policies

When asked to provide information to the Company in accordance with the Terms of Service, the Subscriber shall not provide any fraudulent information.

 

Protection and Management of Personal Information

The company is committed to protecting your personal information to the standard set by “Act on Promotion of Information and Communications Network Utilization and Information Protection, ETC.”, “Personal Information Protection Act” and other relevant laws. Regarding the protection and use of Subscribers’ personal information, the relevant laws and the Privacy Policy of the company shall apply.

However, the company is not be liable for the leak of any information, including the Subscribers’ account information, if it was caused by the Subscribers’ negligence.

 

Termination of the Use Agreement

You can terminate your Use Agreement at any time. Subscribers can withdraw from the subscription at any time by terminating the contract for using the Pearl Abyss Service. The Use Agreement will be terminated immediately at this time.

In this case, Pearl Abyss will process this without delay as required by relevant laws and regulations.

Upon termination of the Pearl Abyss Use Agreement, the Subscriber's personal information will be deleted except when Pearl Abyss may retain the Subscriber's information in accordance with applicable laws and personal information processing policies.

However, if an individual whose legal interests have been infringed by posts may request the posting to be suspended or deleted according to the relevant laws and procedures established by the customer support, and the company shall take necessary measures in accordance with the relevant laws and regulations.

 

Termination and Deactivation of Subscribership 

Although the company does its best to provide the service in a stable manner, it is necessary to discontinue all or part of the website service if there are substantial operational reasons such as maintenance inspection, replacement or failure of information and communication facilities, such as computers and servers, and communication disruptions.

On the other hand, Pearl Abyss can modify, change or terminate all or part of its service if there is a significant need to operate or improve its homepage service. No separate compensation will be made if any or all of the free services are modified, changed, or terminated.
In addition, if it is predictable, It will be notified in advance via the official website. If it is unpredictable or outside the company's control, the website service can be terminated immediately without prior notice.

 

Damages

If the company causes loss to Subscribers intentionally or through gross negligence, the company shall be liable for their damages.
If Subscriber causes loss to the company by violating the Terms of Service, the Subscriber shall pay the damages to the company. 

 

Notice to Subscribers

The company may notify a Subscriber via e-mail designated by the Subscriber, unless otherwise stipulated in the Terms of Service.
To the extent permitted by law, the company may notify a Subscriber by posting a notice on the company's initial page of the Game Service or each individual game site or by displaying a pop-up message for at least seven (7) days.

 

Governing Law and Jurisdiction

The Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Korea. A lawsuit against a dispute between the company and the Subscriber shall be made by the competent court in accordance with the law of compliance.

 

Handling of Complaints and Disputes

The company guides the website service on how to present the Subscribers' opinions or complaints in consideration of the convenience of the Subscribers. The company operates a dedicated staff to handle the opinions or complaints of such Subscribers.

If the opinions or complaints raised by the Subscribers are objectively recognized as legitimate, the company shall promptly deal with them within a reasonable period. However, in the event of prolonged processing, the Subscribers are to be notified of the reasons and schedule required for a long period of time in the game service or are to be notified in accordance with [Trial Rights and Compliance Law].

In the event of a dispute between the company and its Subscribers that is handled by a third party arbitration body, the company may faithfully demonstrate to the Subscribers the measures taken, including restriction of use, and follow the adjustment of the third party arbitration body.

 

 

This Agreement is in effect as of January 2, 2020.

 

Learn more
  1. 1. What type of information does Pearl Abyss collect?
  2. 2. Why is Pearl Abyss collecting personal information?
  3. 3. Does Pearl Abyss share personal information with anyone?
  4. 4. How long does Pearl Abyss retain personal information and how is it destroyed?
  5. 5. What measures does Pearl Abyss take when transferring personal information overseas?
  6. 6. How does Pearl Abyss protect personal information?
  7. 7. What information is automatically collected (cookies, etc.)?
  8. 8. What are the rights and choices of users regarding personal information?
  9. 9. Is there any age limit to use the service?
  10. 10. What should I do to contact Pearl Abyss?
  11. 11. Matters Concerning Overseas Transfer of Personal Information of Korean Users

 

Pearl Abyss (Pearl Abyss Corp., Pearl Abyss Taiwan Corp., Pearl Abyss H.K. Limited. and Pearl Abyss America, Inc., Pearl Abyss JP Co., Ltd. Hereinafter referred to as “Pearl Abyss” or the “Company”) provides game services such as the PC, Console or Mobile of Pearl Abyss, the homepage services, and other related services (hereinafter referred to as the “Service”). Pearl Abyss may save, process, and share the personal information of users in a certain situation in order to provide services to users, but they are doing their best to protect the privacy of users and to protect the personal information provided by users to use our services. 

 

Through this Privacy Policy, we would like to inform you of what purpose and how the personal information provided by the user is used and how we are committed to protecting the personal information of users. 

 

The Company’s Privacy Policy may change frequently due to changes in government laws and guidelines or changes in our internal policies, and if the Company revises the privacy policy, we notify you through the website so that users can easily understand the changes. Therefore, please check the contents frequently when visiting the site. 

 

This Privacy Policy applies to all services provided by the Company. 

  

  

  1. 1. What type of information does Pearl Abyss collect?

The Company collects the following personal information when the user signs up the website, uses services (including mobile services), and edits account information, and through phone call, fax, inquiries through the customer center, event entry, provision from the Company partners, collection of generated information collection tools, etc.

 

1) Information provided by the user

① When registering for the official website, the following information will be collected.

- Email address, password, nickname, national information, date of birth  

 

② When a user registers membership through social media account, the following information will be collected.

- Member identifier number, nickname, national information, date of birth

 

③ When a social media account is changed to a Pearl Abyss membership the following information will be collected.

- Email address (nickname), password

※ When a user signs up for the website, we do not collect the personal information if he/she is under the age that is defined as children in each country, such as the Republic of Korea (15), US/Canada (13), Europe (13~16), Brazil(18), etc.

 

④ The following information is collected when a Korean user verifies his/her identity.

- Name, date of birth, connecting information (CI).

 

⑤ In the event a Korea user between the age of 15 and 19 uses the game and/or paid content service, the following information of the legal representative may be collected.

- Real name of legal representative, date of birth, connecting information (CI), email address

※ The CI of legal representatives will only be used for verification purposes and deleted afterwards without being stored in the actual DB.

 

⑥ The following information is collected when using services through a Steam account.  

- Member identifier number

※ When using services through a Steam account, information other than member identifier numbers provided by Steam will not be collected/stored.

 

⑦ The following information will be collected when additional services are provided.

- Additional personal information may be collected only for the users of the service, in the course of using individual services within the website, entering for events and applying for giveaways. 

- When collecting personal information additionally, we provide information on the “items of personal information to be collected”, the “purpose of collecting personal information”, and the “retention period of personal information” to users whose personal information is to be collected, and obtain consent from them.  

Service Name

Required/Optional

Personal information items to be collected

Contact Customer Center

Required

 E-mail address

Optional

 Information such as name, mobile phone number, date of birth, address, information that is automatically generated, and information that identifies the device, and any other information required for inquiries and consultation

 ※ Personal information to be collected may differ depending on the type of inquiries, and there may be additional personal information to be collected.

Event Entry/Promotion Participation

Optional

 Name, mobile phone number, address, gender, date of birth, e-mail address

 ※ Personal information to be collected may differ depending on events and promotions, and there may be additional personal information to be collected.

Giveaway

Required

 Goods delivered in kind: Name, address, mobile phone number

 Mobile/online products: Mobile phone number, e-mail address

Notifications on New Services and News

Optional

 Email address, mobile phone number

Processing Taxes and the Public Utilities’ Charge

Required

 Resident registration number, name, address (Republic of Korea region)

 Passport number, name, address (other regions)

Refund

(Republic of Korea region)

Required

 Account information (account holder’s name, account number, bank name)

2) Information to be collected during the service usage process 

① The following information may be automatically collected during the service usage process.

- Data on the game progress status

- Chat records, access IP information, PC information (e.g.: CPU type, RAM capacity, graphic card type, graphic card, RAM, etc.)

- Data on the use of services such as the game play data and interaction with other players within the service

- Error information, MAC Address

- Game screen shots (when a game client error occurs)

- Data to be collected through cookies and similar technologies

- Web browser information, general location data

- AD Identifier Number

- MAC address, HDD serial (when using PC room service)

- Information required to confirm payment

 

② In the course of using the Company’s services, the Company collects the following information about users from the Company partners:

- Data for advertising and analysis purposes (e.g. Google Analytics)

 

③ Online behavioral advertising business entities collect behavior information.

- Online behavioral advertising businesses: Google, Facebook, Twitter

- Method of collecting behavior information: Automatically collected when users visit the website or run the app

※ Online behavioral advertising: A marketing technique that provides services considering user’s characteristics by analyzing users’ online usage format and access records

 

 

  1. 2. Why is Pearl Abyss collecting personal information?

We collect and use personal information from users to perform the following purposes:

 

1) Processing data required for service provision

We process the data necessary to achieve the next detailed purposes to fulfill the service provision agreement with users.

- To allow users to create accounts and use services

- To operate services

- To provide the products and services requested by the user

- To provide the service-related information requested by the user

- To settle fees based on the purchase and use of the paid services

- To comply with relevant laws and regulations

 

2) Data will be collected to provide more appropriate services to users.

The Company takes legitimate benefits to collect and process data needed to achieve the following detailed objectives to provide more appropriate services to users.

- To improve and develop our services

- To develop and improve game service optimization and play experience

- To update and develop the user’s profile 

- To set up and manage an account registered by the user

- To provide software updates

- To maintain the user’s settings and deliver contents

- To respond to and support questions and complaints from users

- To deliver notices such as change of terms and conditions, service interruption, updates, security warnings and support messages

- To organize events and promotional programs

- To ship event and promotion awards

 

3) Data necessary to keep services safe and fair are processed.

The Company takes legitimate benefits to collect and process data necessary for the fulfillment of the following detailed purposes in order to keep the user’s services safe and fair. Please refer to the terms and conditions to check the legitimate use policies.

- To prevent unlawful use and unauthorized use of abusers

- To provide services to protect users’ information

- To make game play smooth on multiple devices

- To conduct appropriate chatting in an automatic or manual manner

- To find bugs and service errors and solve issues

- To investigate and inhibit disputes, fraud, and illegal acts and to comply with laws

 

4) Data necessary to organize behavioral advertisements are processed.

The Company takes legitimate benefits to collect and process data necessary to display personalized advertisements on our services and other websites and emails. However, advertising information (direct marketing information) for profit-making purposes will be sent only when you agree to receive advertising information (marketing information) for profit-making purposes.

- To track contents accessed by users in connection with services and online behaviors

- To personalize advertisements and deliver marketing and promotional proposals to users

- To offer suggestions and information regarding services that users may like

 

5) For all the cases and purposes above, the Company may analyze and classify all data collected.

The Company takes legitimate benefits to collect and process data necessary to collect and maintain the agreement, provide appropriate services, and organize customized ads. However, personal information outside the scope agreed by the user will not be used.

 

 

  1. 3. Does Pearl Abyss share personal information with anyone?

The Company does not share personal information that can directly identify users with third parties without consent from the user. Nevertheless, in order to comply with the relevant laws, if it is unavoidable to protect critical interests of users or other people, or if reasonably necessary to achieve legitimate interests of the Company, the personal information may be shared with a third party through lawful procedures.

 

1) Other users and the public

- In case of posting posts on the bulletin board on the website, the posts will be disclosed to other users or the public. 

- If you use an open-game chat, the chatting content will be disclosed to another user.

  

2) In the event the user consented in advance

- Before collecting information or providing information, the user shall be notified of to whom personal information is provided, which part of the personal information will be provided, and for what reason the personal information is provided, and shall go through the procedure to obtain consent, and if the user does not agree, it will not be provided to a third party. 

 

3) Partner companies and service providers

- The Company may provide information to suppliers, consultants, marketing partners, research companies, and other service providers in each country or business partners in order to provide services suitable for the locale. In such a case, the information will be disclosed according to this Privacy Policy.

 

The Company’s entrusted agency to process personal information and the business details are as follows.

Entrusted agency

Entrusted tasks

Location

Epic Games S.a.r.l.

 Detect and block hacking and malicious behaviors through service data analysis

Luxembourg

Payletter Inc.

 Identity verification and payment tasks (within Republic of Korea region)

 - Re-entrusted agency: SK M & Services Co., Ltd.: Support customer counseling related to payment

Republic of Korea

Metanet Mplatform

 Deliver notices, perform customer support and outbound tasks related to giveaway shipping (within Republic of Korea)

Republic of Korea

SUREM Co., Ltd.

 Provide and manage a message transmission system (within Republic of Korea region) 

Republic of Korea

Elite Global

 Perform customer counseling, complaint and other affairs handling, deliver notices, perform customer support tasks (in English speaking regions)

Philippines

 

4) Public agencies and investigation agencies

- To prevent fraud and illegal activities, we may provide data to other companies and public agencies in accordance with legitimate procedures.

- The Company may disclose data of users to public agencies in accordance with legal procedures in order to comply with laws or to protect the Company, the employees or other rights, properties or safety. 

- The Company may provide the user’s data if requested by the law, or if requested by the investigation agency in accordance with the procedures and methods set forth under the laws and regulations for investigation purposes.

 

5) Advertising companies and social media

- The Company may provide data to advertising companies or social media (Facebook, Google, Twitter). Such companies may access the user’s data and process the data of users in accordance with their personal information protection policy to perform functions hereof such as social media interactive tools and in-game advertisements. For more information on how to handle data, please refer to the privacy policy of the company.

- Facebook: https://www.facebook.com/about/privacy

- Google: https://policies.google.com/privacy

- Twitter: https://twitter.com/en/privacy

 

6) Shipping company

- The address and contact data provided by the user may be provided to the shipping company in partnership for the purpose of event giveaway, etc. The data will be used only for the purpose of shipping.

 

7) Payment service company

- If necessary for settlement of charges based on service provision, the user’s data may be provided to the payment service company. 

 

 

  1. 4. How long does Pearl Abyss retain personal information and how is it destroyed?

The Company possesses and uses personal information collected under the consent of the User while the membership is maintained, and in principle, the Company shall destroy such information without delay if the purpose of collection and use of Personal Information is fulfilled (upon request for withdrawal of membership, termination of an event, etc.). (However, personal information will be retained for 15 days after the request for withdrawal of membership to minimize the damage, such as unwanted membership withdrawal or illegal use of payment due to illegal use of personal information.)

 

However, in accordance with the data related laws of the Republic of Korea, the following information shall be retained for the period specified for each reason, and never for any other purposes.

 

1) Reasons for retaining information pursuant to relevant laws and regulations

① Protection of Communications Secrets Act

 - Log-in related records: 3 months

 

② Act on the Consumer Protection in Electronic Commerce, Etc.

 - Records on labeling/advertising: 6 months

 - Records on contracts or membership withdrawal: 5 years

 - Records on payment and supply of goods: 5 years

 - Records of consumer complaints or disputes: 3 years

 

③ Framework Act on National Taxes, Corporate Tax Act

 - Books and evidence documents regarding all transactions stipulated by the Tax Law: 5 years

 

2) Reason for separating and retaining personal information of the (inactive) account not used for a long term

The Company changes accounts to inactive accounts that have not been used for the past 1 year in accordance with the “Personal Information Protection Act” of the Republic of Korea and the Enforcement Decree of the same Act. The Company may destroy personal information of inactive accounts or take measures to safely store them separately. In such a case, we will deliver to users the fact that necessary measures such as destruction of personal information or storage of personal information will be taken a minimum of 30 days before the date of action.

 

3) Reasons for retaining information due to the Company’s internal policy

We may store personal information collected for events, promotions, etc. for up to 1 year. However, the period may differ depending on individual events/promotions, and the period of collection and use of personal information provided in individual events/promotions shall be first applied.

 

In principle, the Company shall destroy the member’s personal information without delay after the purpose of collection and use of personal information is achieved or the retention and use period has expired. The procedures and methods for destruction of personal information are as follows.

 

1) Destruction procedure

The personal information of the user shall be destroyed without delay after the purpose of collection and use of the relevant information is achieved (after 15 days of the grace period in case of withdrawal of membership). However, it shall be destroyed after storing it for a certain period of time in accordance with the reasons for protecting information under the laws (refer to the Personal Information Retention and Usage Period).

 

2) Destruction method

Personal information printed on paper (printed materials, written paper, etc.) will be destroyed by a grinder or destroyed through incineration, and personal information saved in electronic files shall be permanently deleted in a way that cannot be restored.

 

 

  1. 5. What measures does Pearl Abyss take when transferring personal information overseas?

Since our services are provided around the world, the data of users may be transmitted anywhere around the world, and different data protection laws may apply to each country. In particular, if the user resides in European region, the protection scope may not be wide or strict in the country other than the EEA (European Economic Area) where the information of the user may be transferred, but the company will take appropriate protection measures in accordance with applicable laws to protect the user’s personal information. Refer to ‘6. How does Pearl Abyss protect personal information?’ for more details on data protection.

 

Users can contact the Customer Center (https://support.pearlabyss.com/Support/) or the staff in charge of personal information protection and the relevant department (privacy@pearlabyss.com) at any time to request discontinuation of transferring your personal information overseas. However, if the personal information is not provided to the overseas company as requested by the user, there may be restrictions on the use of the website and game services.

 

Moreover, if your personal information is transferred to the partner companies and service providers listed in ‘3. Who does Pearl Abyss share personal information with?,’ the Company has entered into a contract under the provisions of the EU Standard Data Protection Clauses and transfers personal information to the relevant company other than the EEA so that the transfer of personal information of the Company is carried out safely under the appropriate protection measures. For more information, please visit our official website Customer Center(https://support.pearlabyss.com/Support/) or the personal information protection officer and relevant department (privacy@pearlabyss.com) at any time.

 

 

  1. 6. How does Pearl Abyss protect personal information?

To ensure safety of personal information, the Company has prepared and is implementing the following technical, managerial and physical measures to ensure that personal information of users is not lost, stolen, leaked, altered or damaged. However, even though the Company has committed its duty to protecting privacy, we will not be responsible for any issues that have occurred due to the leakage of important personal information due to the user’s negligence, such as negligence in password management, etc. or any types of accidents which the Company does not handle.

 

1) Technical measures

- The Company has encrypted and stored additional items, not only the items specified by applicable laws and regulations among the users’ personal information.

- Important data containing personal information are protected by encrypting files and transmission data or using the file locking function. 

- The Company is always monitoring to prevent the personal information of users from leaking or damaging due to hacking or computer viruses. In addition, the personal information is backed up periodically in preparation for the situation of the maturity, and it is protected by various security tools such as Anti-Virus programs and Firewalls.

- We are taking measures to secure safety needed for systematically configured database systems so that personal information can be processed.

 

2) Administrative measures

- The Company restricts access to the personal information of users to the minimum number of people, and the minimum number of people applicable to the same shall be as follows:

① Persons who perform marketing, event, customer support, and delivery work directly against users (including employees of the entrusted, partner companies)

② Persons taking care of personal information protection tasks including the person in charge of information protection

③ Persons who are inevitable to process other personal information tasks

- We regularly train personal information processors and consignee obligations on personal information protection obligations.

- The company establishes and manages the privacy policy in the department dedicated to personal information protection. In addition, we are doing our best to correct any issues upon their occurrence by regularly checking compliance of internal regulations.

 

3) Physical measures

- The Company separately keeps a physical storage place for a personal information protection system which stores personal information and has established and is operating access control procedures.

- Documents containing personal information, storage media, etc. are stored in a safe place with locking devices.

 

 

  1. 7. What information is automatically collected (cookies, etc.)?

We operate “cookies”, etc. that store and find users’ information frequently. Cookies are very small text files sent to your browser by the server used to operate our website, and they are stored in your computer hard disk. We use cookies for the following purposes:

 

1) Purpose of using cookies, etc.

We provide personalized services through analysis of members and non-members’ access frequency, visit time, etc., by finding out user preferences and interests and tracking traces, number of visits, etc.

 

Our analysis service provider may use tracking technologies using cookies, beacons, tags or scripts. These technologies are used for the purpose of collecting statistical information from our website users, such as trend analysis, website management, and actual usage status of website users. The Company may receive the data collected by the analysis service provider using the applicable technology in the form of a bound volume.

 

2) How to reject cookie saving

The user has the option whether to install cookies. Therefore, the user may allow all cookies, go through confirmation every time cookies are saved, or reject saving all cookies by setting up options on the web browser. However, if the user refuses to save cookies, there may be difficulties in providing some services.

- Internet Explorer: At the top of the web browser [Tools] → [Internet Options] → [Privacy] → [Advanced]

- Chrome: At the top right of the web browser, click [⋮] → [Options] → [Advanced] → [Privacy and security] → [Site Settings]

※ Other web browsers follow the settings of each browser.  

 

In addition, various external web log analysis tools can be used for advertising and analysis purposes, and online customized advertising operators allow the collection of behavior information.  

 

① The method for setting up the data for Google Analytics is as follows.

- Block Google Analytics: https://tools.google.com/dlpage/gaoptout/

※ For other web log analysis tools, follow each tool’s refusal method.

 

② The method for removing customized advertisements is as follows.

- Online behavioral advertising businesses: Google, Facebook, Twitter

- Method of collecting behavior information: Automatically collected when users visit the website or run the app

 

※ Online behavioral advertising: A marketing technique that provides services considering user’s characteristics by analyzing users’ online usage format and access records

- Android: Click on Privacy Settings and then select Opt out of Ads Personalization

- iOS: Click on the Privacy and select Limit Ad Tracking

 

 

  1. 8. What are the rights and choices of users regarding personal information?

The user may request to view the personal information that is registered at any time, and if you do not consent to the Company’s personal information processing, you may refuse to consent or request withdrawal of membership. However, if personal information is destroyed due to membership withdrawal, the relevant information generated and accumulated by the user may be destroyed while the service is being conducted.

 

Users can view and edit their own personal information through the ‘My Page > Check My Account Information’ after logging in to the website, and you can apply for membership withdrawal through ‘My Page > Membership Withdrawal’. Or, for personal information inquiry, editing, or membership withdrawal, contact our Customer Service Center(https://support.pearlabyss.com/Support/) or the staff in charge of personal information protection and the relevant department (privacy@pearlabyss.com) and we will take action without delay.

 

If the user requests correction of errors in personal information, the user’s information shall not be used or provided until the correction is completed. In addition, if the incorrect personal information has already been provided to a third party, the correction will be made by notifying the third party of the result of correction without delay. 

 

Personal information withdrawn or deleted upon the user’s request is processed as specified in “4. How long does Pearl Abyss retain personal information and how is it destroyed?” and shall not be accessed or used for any other purposes.

     

You can exercise all rights specified above at any time by visiting the Customer Center(https://support.pearlabyss.com/Support/) or contacting the personal information protection officer and relevant department (privacy@pearlabyss.com).

 

1) Personal Information rights of the residents in the European Economic Area

The residents in the European Economic Area (EEA) have the following rights in relation to personal information, and effects and procedures may be differently determined in accordance with the laws of each country.

 

① The right to request the transfer of personal information held by the Company to another company

② The right to contact to supervisory authorities

 

You can exercise all rights specified above at any time by visiting the Customer Center(https://support.pearlabyss.com/Support/) or contacting the personal information protection officer and relevant department (privacy@pearlabyss.com).

 

2) Personal information rights of California residents 

Based on the California Consumer Privacy Act (CCPA), consumers living in California may request our Company to provide the following information.

 

① A list of personal information disclosed to third parties for direct marketing purposes for the last 12 months from the request date

② Identity of a third party who received personal information 

 

However, the Company will not share or sell personal information to a third party for direct marketing purposes, and if necessary, we will seek customer’s consent. 

 

You can exercise all rights specified above at any time by visiting the Customer Center(https://support.pearlabyss.com/Support/) or contacting the personal information protection officer and relevant department (privacy@pearlabyss.com).

 

 

  1. 9. Is there any age limit to use the service?

1) Website service

- For the users (hereinafter referred to as “minor users”) of the age defined as a child by each country, such as the Republic of Korea (under 15), US/Canada (under 13), Europe (under 13~16), Brazil (under 18), the Company does not on purpose collect or request personal information, target to send behavioral advertisements, or permit use of the Company’s services.

 

- Minor users cannot transfer personal information to the Company, and if personal information is collected from the users, we will delete the applicable data as soon as possible.

 

- If you are a minor user, please do not send your personal information including name, address, telephone number, or e-mail address to the Company. If you think that the data collected from such users are retained by the Company, please notify us immediately.

 

2) Game service

-The age limit for the use of game services is set according to the game rating authorized in each service area.

 

 

  1. 10. What should I do to contact Pearl Abyss?

If you have questions about personal information protection or requests to solve problems related to personal information, visit the official website and you can leave your inquiries on the Customer Center(https://support.pearlabyss.com/Support/ and we will respond swiftly. 

 

In addition, the user may report all complaints related to personal information protection to the staff in charge of personal information protection and the relevant department’s contact information. We promise to respond swiftly to the user’s report details. 

Staff in charge of personal information protection

Personal information grievance processing department

Name: Jin Young Heo

Position: CPO

Phone Number: 1661-8572

E-mail: privacy@pearlabyss.com

Fax: 031-624-5897

Department: Policy & External Relations Division

Phone Number: 1661-8572

E-mail: privacy@pearlabyss.com

Fax: 031-624-5897

 

1) Personal information infringement reporting and consulting agencies in the Republic of Korea

If the user resides in the Republic of Korea, he/she may contact the following organizations if he/she needs to report or needs additional consultation on personal information infringement.

- Personal Information Infringement Report Center (privacy.kisa.or.kr / 118 without area code)

- Cybercrime Investigation Division, Supreme Prosecutors’ Office (spo.go.kr / 02-3480-3573)

- Korean National Police Agency Cyber Bureau (cyberbureau.police.go.kr / 182 without area code)

- Personal Information Dispute Mediation Committee (kopico.go.kr / 1833-6972 without area code)

 

2) Contact information of personal information protection officers and representatives in Europe  

If you live in a European region, you can inquire through the following contact information. 

 

Privacy Officer: Pearl Abyss Corp.

Address: Simin-daero 327 beon-gil Dongan-gu, Anyang-si, Gyeonggi-do, 14055, Rep. of KOREA

Contact Information: dpo@pearlabyss.com

 

Contact information of personal information protection manager and representative in Europe

VeraSafe has been appointed as PEARL ABYSS H.K. LIMITED’s representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. 

VeraSafe can be contacted in addition to dpo@pearlabyss.com, only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this contact form: https://www.verasafe.com/privacy-services/contact-article-27-representative

 

Alternatively, VeraSafe can be contacted at:

 

VeraSafe Czech Republic s.r.o

Klimentská 46

Prague 1, 11002

Czech Republic

  

 

  1. 11. Matters Concerning Overseas Transfer of Personal Information of Korean Users

In order to provide smooth and stable services, we transfer(storage) personal information overseas as below.

 

1) Personal information items that are transferred (stored) overseas

① When signing up for the website 

- E-mail address, date of birth, mobile phone number, country information

 

② When using game services on NA, EU/RU, SA server

- Data on the progress of the game

- Chat history, access IP information, PC information (e.g. CPU type, RAM capacity, graphic card type, graphic card RAM, etc.)

- Data on gameplay and interaction with other players within the service.

- Error information, MAC address

- Screen shots of game screen (in case of game client error)

- Data collected through cookies and similar techniques

- Web browser information, general location data

- Advertising identifier number

- MAC address, HDD serial (when using internet cafe service)

- Information required to confirm payment

 

③ Information transfer (storage) to detect and block hacking and malicious behaviors.

- Data on the progress of the game

- Chat history, access IP information, PC information (e.g. CPU type, RAM capacity, graphic card type, graphic card RAM, etc.) 

- Data on gameplay and interaction with other players within the service.

 

2) Countries where personal information is transferred (stored)

① US

- When registering for the official website

- When using game services on NA server

 

② Germany

- When using game services on EU/RU server

 

③ Brazil

- When using game services on SA server

 

④ Ireland

- (On all server) Information transfer (storage) to detect and block hacking and malicious behaviors. 

 

3) Purpose of transfer (storage) of personal information and who receives(stores) it

① Provision of the website environment

- Microsoft Azure (02-531-4500, contact of Korean MS agent)

 

② Provision of game service

- Microsoft Azure (02-531-4500, contact of Korean MS agent)

 

③ Detect and block hacking and malicious behaviors

- Epic Games S.a.r.l. (EasyAntiCheat), www.easy.ac/contact/

 

4) Times and method of transfer of personal information

① Transmission through the network when registering and using the official website.

② Transmission through the network when playing game.

 

5) Period of transfer (storage) of personal information

① Transfer (storage) for the purpose of providing game service and official website

- Until withdrawal of membership

 

② Transfer (storage) to detect hacking and malicious behaviors.

- When hacking or malicious behavior has not been detected: maximum 5 days

- When hacking or malicious behavior is suspected: maximum 3 months

- When hacking or malicious behavior is confirmed: until termination of the contract

 

 

Users can contact the Customer Center (https://support.pearlabyss.com/Support/ at any time to request discontinuation of transferring your personal information overseas. However, if personal information is not transferred overseas as requested by the user, the service may be restricted.

 

 

This Privacy Policy does not apply to the acts of collecting personal information on other companies’ sites linked to the services provided by the Company. Please check the Privacy Policy on the website when visiting the site. 

 

 

Addendum

This policy shall enter into force from May 21, 2020.

This policy shall enter into force from August 6, 2020.

This policy shall enter into force from September 17, 2020.

 

Learn more

We may provide you with promotional information, such as announcements, special benefits, and recommendations related to services by Pearl Abyss. You may choose not to agree to receive promotional informationeven if you agree, you may withdraw your agreement at any time. 

 

TOP

Will you accept cookies from our website so that we can provide better services and promotions?
Details

Yes, I accept